- Provide L1/L2/L3 support for Operative IBMS/BMS.
- Troubleshoot scheduling, ad sales, traffic, and billing issues.
- Handle incidents, service requests, and user queries.
- Perform SQL/database troubleshooting, data validation, and fixes.
- Investigate integrations, data issues, and perform RCA.
- Support user access, configurations, and minor enhancements.
- Ensure SLA adherence and collaborate with business/technical teams.
📌 Application Support Analyst-IBMS/BMS (Toronto)
🏢 Ju0026M Group
📍 Toronto
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