Application Support Analyst

Client : One of the world’s largest independent owner-operators of liquefied gas vessel

Locatio n: Hybrid in Downtown Vancouver office (3 days in office )

Duration : Fulltime, Permanent

TOP SKILLS:

- Enterprise Application Support & Troubleshooting
- Experience supporting business-critical applications in a production environment, performing root cause analysis, resolving incidents, managing escalations, and working with vendors and business users.
- Business Analysis & Requirements Gathering
- Ability to gather business requirements, translate business needs into technical requirements, identify process improvements, and work closely with stakeholders to deliver application enhancements and automation solutions.
- SQL & Low-Code / Automation Platforms
- Strong SQL skills combined with experience supporting low-code or workflow automation tools such as Power Apps, Power Automate, OutSystems, UiPath, or similar platforms.

What the Role Actually Does The role supports Seapeak's low-code and automation platforms , primarily:

- OutSystems
- UiPath

The successful candidate will:
- Work with development partners on application and automation development.
- Support existing applications and automations in production.
- Work closely with business stakeholders to gather requirements and deliver enhancements.
- Troubleshoot issues and coordinate fixes.

Role Breakdown

Approximate split

- 50% Application Support
- Production support
- Troubleshooting
- Resolving issues
- Supporting automations
- 30% Business Analysis
- Gathering requirements
- Working with stakeholders
- Functional enhancements
- 10-15% Agile / Project Coordination
- Sprint planning
- Prioritization
- Coordination activities





Position Summary The Application Analyst is part of the global IT team responsible for the delivery and operations of Seapeak's business systems. The successful candidate will support and deliver services within a constantly evolving business and technical environment while building strong relationships with business and IT stakeholders.

Key Responsibilities

Business Analysis & Stakeholder Engagement

- Establish strong relationships with business stakeholders to understand and prioritize work items.
- Create specifications, process maps, data maps, and use cases.
- Identify opportunities for process automation and low-code solutions.

Application Support & Troubleshooting

- Provide Level 2 operational support for business applications.
- Identify, track, troubleshoot, and resolve application issues.
- Utilize automation tools to streamline troubleshooting and performance monitoring.
- Support application security and user access administration.

Systems & Integration Support

- Manage application environments for testing.
- Collaborate with other analysts to design and support data interfaces and APIs.
- Support low-code integration strategies.
- Coordinate testing, implementation, and support activities with global teams.

Data & Reporting

- Support data integrity and reliability initiatives.
- Work with Analytics teams to improve data quality.
- Develop reports and dashboards to identify KPIs and trends.
- Support data warehouse integrations and identify table relationships.

Documentation & Process Improvement





- Create and maintain application support documentation.
- Develop automated workflow guides where applicable.
- Champion continuous improvement initiatives.
- Mentor junior team members on system support and automation practices.

Vessel & Global Support

- Support new vessel onboarding activities.
- Coordinate with the global Vessel Systems Support team.
- Provide support across multiple time zones.
- Travel to regional offices and vessels as required.

Required Qualifications

Experience

- 3-5 years supporting large enterprise business applications.
- Experience working directly with business stakeholders and functional owners.
- Experience with RFPs and the full application lifecycle.
- Experience coordinating deployments across multiple stakeholder groups.

Technical Skills

- Strong SQL querying experience.
- Experience with Power BI or similar reporting/dashboard tools.
- Knowledge of management information systems and change control procedures.
- Experience with APIs and application integrations.

Preferred Experience

- Low-code development platforms, preferably OutSystems .
- Automation platforms, preferably UiPath .
- Process automation and workflow improvement initiatives.

Soft Skills

- Strong communication and presentation skills.
- Comfortable leading meetings and working with stakeholders at all levels.
- Self-starter who can work independently with minimal supervision.
- Results-oriented with solid prioritization skills.
- Proactive, dependable, and adaptable.
- Positive attitude and strong collaboration skills.

Additional Requirements

- Ability to provide occasional after-hours support.
- Experience supporting remote locations and global teams is an asset.
- Willingness to travel to regional offices and vessels as required.

📌 Application Support Analyst (Vancouver)
🏢 Affinity
📍 Vancouver