Job Role: Application Support Specialist-Intermediate (Helpdesk experience)

Location : Toronto, ON/Onsite

Position Type : Contract Role

Start Date

2026-09-01

End Date

2027-05-10

5 days Onsite

Mandatory in-person interview.

Ideal Candidate Rate: CAD 35-40/Hr (Depending on the experience)

Must Have:

- Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
- Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
- Demonstrated experience with providing support for a digital system or website
- Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to nontechnical users
- Advanced verbal and written communication skills (in both English and French for Bilingual agents)
- Excellent analytical, problem-solving, and decision-making skills

Nice to Have:

- Experience and understanding of the public sector and government’s role in providing services to the public

📌 Application Support Specialist-Intermediate (Helpdesk experience) (Toronto)
🏢 Bevertec
📍 Toronto