Applications Support & Service Delivery Manager Contract : Permanent

Hours : Full-time, 35 hours per week

Salary : £41,543 starting salary p/a, plus excellent benefits package

Location : London, Farringdon, minimum of 4 days on site with occasional out of hours work required.

Are you passionate about delivering exceptional IT services and ensuring business-critical applications perform at their best? Our client is seeking an experienced Applications Support and Service Delivery Manager to lead their application support and service governance functions.

Alongside the interests and challenges of the role, our client knows that candidates also want to be enthused about the mission and values of the organisation they might be joining.

Our client is a charity and the professional body for industry professionals. They have a global membership who have designed many of the buildings and bridges people take almost for granted in their daily lives.

Creating safer places for the benefit of the public is at the heart of their remit and this includes environmental sustainability. They are central to the debate on the impact construction has on natural resources and climate change.

Our client is passionate about inclusion and works hard to help those with talent, irrespective of background, to develop themselves professionally. They have members who work to support the world’s most vulnerable communities, especially those living in places prone to natural hazards.

If working as part of a staff team of about 80 people and alongside many of members to address these issues appeals to you, then our client would love to hear from you.





The Role As the Applications Support & Service Delivery Manager, you will oversee application support, service governance, supplier performance, and service transition, ensuring that business-critical applications and supporting services are reliable, secure, and of high quality across the organisation. This is an exciting opportunity for a service-focused leader who thrives on improving user experience, driving operational excellence, and building solid stakeholder relationships in a collaborative and purpose-driven environment.

To be shortlisted for this post, you must have:

- Experience managing application support functions, including incident and problem management.
- Proven experience managing service delivery, application support, or IT service management teams.
- Experience managing suppliers, MSPs, SaaS vendors, including performance management and contract compliance.
- Experience improving service delivery processes, user experience, and service quality.
- Experience in supporting service transitions would be advantageous.

What our client can offer you:

- 25 days’ paid annual leave (rising with service) plus bank holidays and flexi leave
- A pension scheme with up to 9% employer contributions
- Life Insurance
- Private Medical Insurance
- Permanent Health Insurance
- Health Cash Plan




- Employee Assistance Programme
- Season Ticket Loan
- Cycle to Work Scheme
- Continuous Professional Development
- Salary Progression

Working Conditions: Our client is based on the edge of the city, their office is bright, modern and open plan. They are an inclusive and friendly workforce. Additional information: If you require any reasonable adjustments, please contact our client as soon as possible to discuss your needs. Contact details will be available after you apply.

Please note, our client reserves the right to close or extend this position depending on application numbers. Therefore, they urge candidates to apply as soon as possible. Applications are sifted on receipt, and shortlisted candidates are contacted to invite to an interview.

Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.

Our client strives to have a diverse and inclusive workforce, where everyone can be themselves. They are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.

If you feel you have the skills, experience, and expertise our client is looking for and if this post sounds like the challenge you are seeking, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

📌 Applications Support & Service Delivery Manager, WEBRECRUIT (London)
🏢 Guardian Jobs
📍 London