Archer Production Support Specialist - Windows, IIS, SQL, Ansible, Dynatrace

Toronto, ON - Hybrid (4 Days WFO)

Role Descriptions

Position Summary

We are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production workplace. This role combines hands-on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution.

Key Responsibilities

Application Support

- Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtime

Deployment Management

- Execute production deployments during off-business hours; coordinate with development teams on release schedules

Infrastructure Management

- Support Windows Server environments and manage IIS configurations to ensure system stability

Database Administration

- Optimize and maintain SQL databases; perform routine maintenance and performance tuning

Incident & Change Management:

- Follow ITIL best practices for incident response and change control; manage service tickets through resolution

Monitoring & Alerting:





- Utilize Dynatrace, Slack, Watchdog, and Stone Branch tools to proactively identify and respond to issues

Automation

- Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasks

Documentation

- Maintain confluence documentation for procedures, runbooks, and system configurations

Required Qualifications

- Proven experience in production application support
- Strong Archer application knowledge (development, deployment, and issue resolution)
- Windows Server and IIS administration experience
- SQL database knowledge and experience
- Familiarity with monitoring tools (Dynatrace, Slack, Watchdog, Stone Branch)
- Scripting experience (Shell and Python)
- Working knowledge of ITIL processes (Incident and Change Management)
- Experience with Ansible, Helios, and Confluence tools

Work Schedule & Availability

- Office-based: 4 days per week on-site
- On-call Support: Available for production deployments and urgent issues outside standard business hours

📌 Archer Production Support Specialist - Windows, IIS, SQL, Ansible, Dynatrace (Toronto)
🏢 Astra North Infoteck
📍 Toronto