The Associate, Business Relationship Management helps advance our Bank’s market position and financial growth, by advancing Shinhan’s presence in the community by leveraging their mortgage expertise and having a strong understanding of the market and potential client base. The Associate support Business Relationship Manager by providing loan sales materials and portfolio management.

Key Responsibilities &

- Accountabilities Assist in the research, development and implementation of recent loan products and service.

Understand and provide insight to business development efforts to build client portfolio and turn this into increased business.

Using knowledge of the market and competitors, identify and develop the bank’s unique selling propositions and differentiators.

Support administrative task by developing and implementing marketing strategies and materials for Relationship Managers.

Present ideas for business development training and mentoring to business developers and other internal staff.

Report the external meetings held/future meetings scheduled by Relationship Managers.

Handle customer complaints and concerns in professional manners.

Retain the existing portfolio and constantly follow up on the status of commercial loan application.

Understand the bank’s goal and purpose so that will continual to enhance the bank’s performance.

Contact Mortgage partners periodically with rates sheet updates and residential mortgage training if necessary.

Support BRM’s Current broker and Other 3rd party business partners (appraisers etc) on boarding.





Support client SOL mobile application on boarding.

Support to prepare the Commercial Mortgage loan Application less than CAD1M.

Additional duties as deemed necessary Job Requirements

Education Requirements: Bachelor's Degree

Work Experience Requirements: 3-5 years Knowledge in banking solutions and banking operations

Skilled in assessing new and existing customer’s needs, providing quality advice and recommendations

Strong interpersonal skills, ability to build quality, long-term relationships with clients

Strong communication skills (verbal and written)

Advanced word processing and computer skills (Word, Excel, Power Point etc.)

Strong attention to detail

Demonstrated skills to effectively organize and prioritize high volume of work

Strong teamwork orientation

Must be legally eligible to work in Canada

Marketing &

- Residential Mortgage sales experience can be an asset

Knowledge of Chinese or Korean is an asset. Knowledge &

- Skills

Knowledge of Administration processes, practices and proceduresRisk, compliance and audit mindsetPlanning and OrganizingCanadian laws and regulationsLocal market knowledgeKnowledge of Policy Development ProcessProject managementSpecialized subject matter expertise and knowledgeAdaptability &

- FlexibilityLearning mindset (Continuous learning)Collaboration &
- TeamworkEffective interactive communicationInitiativeInnovativenessInformation/ Data seekingAttention to detail and qualityMicrosoft Office Suite, Aither, Job related software

📌 Associate, Business Relationship Management (North York)
🏢 Shinhan Bank
📍 North York