You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.

Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

: The Assistant Vice President, Global CX &

- Marketing, Strategy and Planning sits at the intersection of customer experience, marketing, and enterprise planning. The role shapes integrated strategy across Sun Life's global business, strengthens planning governance, and connects teams around shared priorities and measurable outcomes. As chief of staff to the Chief Experience and Marketing Officer, you will drive agenda-setting, priority sequencing, and execution of critical initiatives.

With an enterprise-wide mandate, you will translate CX and Marketing priorities, client insights, market signals and performance data into clear strategies, executive narratives and actionable recommendations for senior leadership and Board forums.



You will also lead initiatives that strengthen the function's impact and anticipate shifts in customer expectations.

This role requires analytical rigor, executive presence and strong enterprise judgment, with the ability to translate complexity into clarity, mobilize teams and elevate Global CX &

- Marketing through concise, insight-led communication.

Please note this role will require regular presence at our Toronto One York Office.

What will you do: Integrated Client Experience &

- Marketing Planning Lead the annual and ongoing global CX &
- Marketing planning cycle, integrating strategy, priorities, budgets and measurable outcomes across Global and Business Group teams.

Partner closely with Business Groups (Canada, U.S., Asia) and enterprise stakeholders to ensure alignment, integration and disciplined trade-offs.

Define and continuously evolve global planning standards, processes and governance to increase maturity and consistency.

Coordinate quarterly executive reporting, translating plans and performance into concise, decision-oriented insights.

Executive Level Reporting &

- Strategic Narrative Development Own end-to-end development of materials for Board of Directors, Executive Team and CXMO-level forums.

Identify, prioritize and lead strategic initiatives that advance CX &

- Marketing effectiveness, from problem framing through recommendation and execution.

Partner with Client research teams to translate Client insights,



market trends and marketing performance metrics into actionable business strategies.

Present insights to leadership teams, applying data storytelling best practices, strategic recommendations and framing to support decision-making at senior levels of the organization.

Chief of Staff to the CXMO Act as a trusted advisor and execution partner to the CXMO and Senior CX &

- Marketing Leadership Team.

Support agenda-setting, priority sequencing and follow-through on the most critical initiatives.

Lead executive coordination, meeting governance and cross-functional alignment.

Manage executive stakeholder relationships across Business Groups and Corporate Leadership to ensure alignment and remove obstacles

Elevate the influence and impact of Global CX &

- Marketing through clear narratives, insights and enterprise-ready communication.

Market Intelligence &

- Strategic Foresight Anticipate macro and cultural trends. Translate societal shifts and evolving consumer values to accurately predict how they will alter everyday customer expectations.

Decode conflicting third-party research and macro indicators to deliver clear, actionable intelligence that guides decision-making.

Identify early-stage consumer behaviors, micro-trends and emerging technologies to determine whether they will scale into mass-market habits or remain passing fads.

Recognize when a breakthrough digital or service experience in another sector instantly raises the bar, redefining what customers demand from your own organization.

Team Leadership &

- Culture Lead and role‑model Sun Life's purpose, values and leadership expectations by creating an inclusive, high-performing setting where leaders and teams feel trusted, supported and challenged to deliver meaningful results.

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📌 AVP, Global CX & Marketing, Strategy and Planning (Toronto)
🏢 SunLife
📍 Toronto