Elevate your career with Teleperformance as a B2B Customer Support Specialist III in Toronto. This hybrid role emphasizes advanced consultation and support for dental office clients while managing complex cases. As a Customer Support Specialist III, you'll utilize your expertise in resolving high-complexity escalations and providing tailored product recommendations.

With 2-4 years of relevant experience, this position requires robust communication skills and advanced CRM navigation. You'll act as a strategic partner, aiming to improve customer satisfaction and account growth. Key Responsibilities:

- Own and resolve high-complexity escalations
- Provide consultative product support tailored to clients
- Manage distributor and group channel relationships




- Lead key customer escalation handling
- Identify and report systemic process issues Requirements:
- 2-4 years in customer service or account management
- Proven escalation handling and communication skills
- Experience in multi-channel, high-volume environments
- Robust data analysis and trend identification skills
- Preferred experience in healthcare or dental B2B sectors Drive customer satisfaction and operational efficiency at Teleperformance as part of a supportive, diverse team.

📌 B Customer Support Specialist III Role (Toronto)
🏢 TP Canada
📍 Toronto