The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results.

Specific responsibilities include (but are not limited to) the following:

- Consistently deliver extraordinary service to all customers
- Exceed all sales and service personal goals and targets
- Exceed all sales and service brand goals and targets
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
- Share expert level of product knowledge with entire store selling team
- Maintain solid relationships with buyer, vendor, and selling manager
- Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price change, and related sales support tasks
- Communicate regularly with personal clients through phone, mail,



and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines
- Perform other duties, as assigned
- Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

- High school diploma
- Proven ability to exceed sales targets
- Highly collaborative; working with and through others in a team-oriented environment
- Able to work in a fast-paced setting that requires a high degree of multi-tasking with minimal supervision
- Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
- Minimum of two or more years experience in a commission-based sales environment
- Make-up artistry or aesthetics certificate may be required for certain brands
- Prior retail sales experience in a luxury environment preferred

The measures of success:

- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external client

📌 Beauty Advisor (Toronto)
🏢 Holt Renfrew
📍 Toronto