- Act as the Plan Administrator for large clients with complex plans
- Manage day-to-day administration of assigned policies
- Process all member-related eligibility requests daily
- Administer all member eligibility processes in accordance with the client specific Admin guide
- Provide accurate and thorough answers to client requests and questions
- Partner with the Call Centre Representatives to resolve issues and process requests
Requirements
- At least 3 years of experience in customer service
- Excellent knowledge of MS applications & communication tools
Core Competencies
Demonstrates expertise in plan administration and member eligibility processes, ensuring compliance with client-specific guidelines while providing exceptional customer service and support.