About Code Ninjas

Code Ninjas is the world's largest and fastest-growing coding school for kids. At our Richmond centre, children ages 5–14 learn coding by building video games in a fun, engaging, and supportive environment.

Our promise is simple

Kids have fun. Parents see results.

We're looking for a friendly, organized, energetic, and customer-focused Centre Coordinator & Family Advisor to become the face of our Richmond centre.

This is much more than a front desk position. You'll be the first impression for every family who visits our centre while helping parents choose the best program for their child, ensuring an outstanding customer experience, and supporting our instructors as a Code Sensei when needed.

If you love working with children, enjoy building relationships with families, and thrive in a fast-paced environment, we'd love to meet you.

What Success Looks Like

Success in this role is measured by delivering exceptional customer service, building lasting relationships with families, maintaining smooth day-to-day centre operations, and helping prospective students enroll in our programs.

If you enjoy connecting with people, solving problems, staying organized, and making a positive impact on children's education, you'll thrive in this role.

Compensation

We offer a competitive hourly wage, plus a performance-based commission structure that rewards you for helping new families enroll in our programs.

If you enjoy building relationships, providing exceptional customer service, and helping families find the right educational program for their child, you'll have the opportunity to increase your earnings while making a meaningful impact on children's lives.

What You'll Do

Centre Operations & Family Support (Primary Role)

As the first person families meet, you'll create an outstanding experience from the moment they walk through our doors.

Responsibilities include

- Welcome parents and students with a warm, qualified, and enthusiastic attitude
- Answer incoming phone calls, emails, and text messages
- Respond promptly to parent inquiries
- Schedule tours, assessments, trial sessions, and make-up classes
- Explain our programs and answer questions from prospective families
- Conduct centre tours for new families
- Recommend the best program for each child
- Guide families through the enrollment process
- Convert trial students into memberships
- Process registrations, memberships, renewals, and payments
- Follow up with prospective families and inactive leads
- Maintain accurate student records and CRM notes
- Communicate regularly with parents regarding scheduling, progress, and centre updates
- Handle customer concerns, complaints, membership freezes, and cancellations professionally




- Build strong relationships with families to improve retention and referrals
- Deliver an exceptional customer experience at every interaction
- Assist with opening and closing procedures
- Maintain a clean, organized, and welcoming centre
- Coordinate camps, birthday parties, workshops, and special events
- Assist with community outreach events, festivals, and school events
- Transport event supplies, banners, and promotional materials when required
- Assist with marketing initiatives and administrative projects
- Support the Centre Director with day-to-day operations
- Continuously look for ways to improve the customer experience

Sensei Responsibilities (Secondary Role) When needed, you'll also support our instructional team by:

- Creating a fun, safe, and positive learning environment
- Assisting students with coding projects and activities
- Encouraging and motivating students
- Helping students overcome challenges
- Monitoring student progress
- Providing feedback to parents following tours and trial sessions
- Supporting other Senseis during busy classes
- Learning the Code Ninjas curriculum and instructional methods

Required Qualifications

- Fluent in speaking English, Mandarin, and Cantonese
- Excellent written English with strong grammar and professional communication skills; ability to read and write Chinese (Simplified and/or Traditional) is considered a strong asset but not mandatory.
- Outstanding communication and interpersonal skills
- Excellent people skills with both children and adults
- Professional appearance and demeanor, with a genuine passion for providing exceptional customer service
- Previous customer service experience
- Experience handling customer complaints professionally
- Experience managing membership freezes and cancellations
- Experience selling memberships, educational programs, or services
- Comfortable working toward sales and enrollment goals
- Motivated by helping families find the right program while achieving performance goals
- Comfortable recommending memberships and confidently guiding prospective families through the enrollment process
- Strong organizational and time management skills
- Excellent attention to detail
- Strong computer skills
- Comfortable learning and using multiple software platforms simultaneously (CRM software, scheduling software, Google Workspace, Microsoft Office, payment systems, etc.)




- Ability to multitask in a quick-paced environment
- Available weekday afternoons, evenings, Saturdays, and occasional Sundays for community events
- Valid Class 5 Driver's License
- Reliable vehicle required for transporting event materials and attending community events
- Eligible to pass a Criminal Record Check for working with children

Preferred Qualifications Experience in one or more of the following:

- Education
- Tutoring
- Childcare
- Recreation programs
- Learning centres
- Kumon
- Mathnasium
- Sylvan Learning
- Oxford Learning
- Retail
- Hospitality
- Customer service
- Sales
- Community programming

Bonus qualifications:
- Basic coding knowledge
- Experience using CRM software
- Experience using Google Workspace
- Experience with Microsoft Office
- Event planning or event coordination
- Social media or digital marketing experience
- Experience working in a multicultural setting

The Ideal Candidate We're looking for someone who is:

- Friendly, warm, and approachable
- Passionate about helping children succeed
- Patient and professional
- Organized and dependable
- Confident speaking with parents throughout the day
- Comfortable asking for the sale while always putting families first
- Skilled at handling difficult conversations with empathy and professionalism
- Self-motivated and takes initiative
- Calm under pressure
- A strong problem solver
- Able to multitask efficiently
- Adaptable and willing to learn new systems and processes
- Team-oriented with a positive attitude
- Takes pride in creating a welcoming first impression for every family
- Builds trust quickly and enjoys developing long-term relationships with families
- Represents the Code Ninjas brand with professionalism, positivity, and enthusiasm
- Excited to contribute ideas and help grow our centre

Why Join Code Ninjas Richmond?

- Competitive hourly wage
- Performance-based commission opportunities for helping new families enroll in our programs
- Increase your earning potential by contributing to the growth of our centre
- Make a meaningful impact in children's education
- Be part of one of the world's leading STEM education brands
- Positive, fun, and supportive work environment
- Paid training and ongoing professional development
- Learn coding and educational technology
- Opportunities for increased hours and career advancement as our centre continues to grow
- Flexible part-time schedule
- Work alongside an enthusiastic and supportive team
- Participate in exciting community events throughout the year
- Help inspire the next generation of innovators, problem-solvers, and creators

How to Apply: Click Apply Now and submit your resume through Indeed.

Pay: $22.00-$30.00 per hour

Work Location: In person

📌 Bilingual Centre Coordinator & Family Advisor – Mandarin & Cantonese (Richmond)
🏢 Code Ninjas Richmond
📍 Richmond