- Deliver white-glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a team-oriented, high-performance team environment while working independently when needed
- Support customers of an iconic global luxury retail brand
- Report to the Team Leader
- Contribute to customer experience and overall team success

Requirements

- Bilingual in French and English
- At least 1 year of experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
- Role limited to residents of Montreal, Canada





Core Competencies

Demonstrates expertise in delivering exceptional customer support and personalized product recommendations while maintaining detailed records and utilizing CRM tools. Bilingual in French and English, with a strong focus on enhancing the customer experience in a luxury retail environment.

Highest-signal resume keywords

- Bilingual In French And English
- Customer Service Experience
- CRM Platform Proficiency
- Luxury Retail Knowledge
- Digital Customer Service Tools

ATS Optimization Keywords

Hard Skills

- Customer Service
- Product Recommendations
- Record Keeping
- Problem Solving
- Sales Support

Soft Skills

- Collaboration
- Proactive Communication
- Independent Work

Certifications & Qualifications

- High School Diploma Or Equivalent

Industry Keywords

- Luxury Retail
- Customer Experience
- Client Support

Tools & Technologies

- CRM Platforms
- Digital Service Tools

📌 Bilingual Customer Service Representative – French-English (Montreal)
🏢 Jobtailor
📍 Montreal