Bilingual Customer Service Representative — Remote
Be part of a team dedicated to delivering exceptional customer experiences. Contribute to resolving inquiries, managing follow-ups, and ensuring customer satisfaction in a energetic and supportive setting. Benefit from a fully remote work arrangement and the opportunity to make a meaningful impact every day.
What is in it for you:
- Hourly salary of $23-25, based on experience.
- 11-month contract with the potential for permanent employment.
- Initial training schedule: 8:00 am to 4:00 pm for the first few months.
- Shift rotation: Based on operational requirements.
- Possible shifts after the initial training period:
- 9:00 am to 5:00 pm.
- 10:00 am to 6:00 pm.
- 12:00 pm to 8:00 pm.
- Full-time: 37.5 hours per week.
- Remote: Anywhere in Canada.
Responsibilities:
- Respond to customer inquiries regarding products, services, billing matters, and disability claims.
- Handle inbound and outbound customer interactions.
- Resolve customer complaints through refunds, exchanges, or billing adjustments.
- Contact customers with updates regarding inquiries, claims, claim investigation results, and planned adjustments.
- Escalate unresolved customer issues to the appropriate departments for further investigation.
- Maintain accurate and detailed records of customer interactions, transactions, inquiries, complaints, comments, and actions taken.
- Provide follow-up support to ensure customer satisfaction.
- Document customer information and interactions accurately.
- Coordinate with internal departments as required to support issue resolution.
What you will need to succeed:
Required qualifications
- High school diploma or GED.
- 2-4 years of customer service-related experience required.
- Experience in customer service environments such as call centers, retail, or service organizations.
- Data entry experience with strong documentation accuracy.
- Proficiency with Microsoft Outlook, Excel, or similar computer applications.
- Ability to accurately document and record customer information.
- Ability to communicate in both French and English to support customer interactions.
Required soft skills
- Strong verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Attention to detail.
- Ability to work independently and manage time effectively.
Preferred qualifications
- Call center or high-volume customer support experience.
- Experience handling billing or service-related complaints.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.