As a global healthcare company Fresenius Kabi is Committed to Life The companys products technologies and services are used for the therapy and care of critically and chronically ill patients With more than 41000 employees and presence in over 100 countries Fresenius Kabis expansive product portfolio focuses on providing access to high quality and lifesaving medicines and technologies WHAT WE OFFER At Fresenius Kabi Canada we foster a collaborative setting where employees are encouraged to share ideas and contribute to meaningful work We offer unique learning opportunities to grow and build your career In addition we value each and every contributor and offer various benefits and rewards as applicable including Company paid health and dental benefits that start on your first day of employmentCompany matched RRSP programGenerous vacation plan with one extra day accrual for each year of servicePaid float days and paid sick daysEmployee assistance programCasual office dress codeEmployee recognition programPerkopolis & Goodlife DiscountsProfessional growth and development opportunitiesWe are currently seeking a Bilingual French Customer Service Representative to join our team MAIN RESPONSIBILITIES Deliver industry leading customer service in English and French to internal and external customersAnswer customer service calls and direct inquiries to the appropriate departmentsProcess customer orders and enter them accurately into SAP following orders from entry through deliveryProvide order status information and assist with stock availability backorders pricing discrepancies complaints lost shipments and other order discrepanciesCommunicate with internal departments warehouses and distribution partners to resolve pricing inventory shipping and customer account issuesProcess credit and debit memos product returns and customer account changes according to established proceduresPerform other duties as assignedQUALIFICATIONS Undergraduate degree or college diploma in a relevant discipline and two years of related experience or an equivalent combination of education training and experienceFluently bilingual in business English and French with excellent written and verbal communication skillsStrong customer serviceorder desk experience with a focus on customer satisfactionStrong computer skills in Microsoft Office and SAPExcellent organizational problem solving and continuous improvement skillsStrong attention to detail with the ability to multitask and manage fluctuating workloadsSelf motivated and able to work with minimal supervisionPrior experience in the healthcare or pharmaceutical industry is preferredThe pay range for this role is 6000000 7800000 annually Placement within the range will be determined based on relevant skills experience qualifications and internal equity The final offer will reflect the successful candidates background and demonstrated capabilities This position is an existing vacancy within the organization MORE ABOUT US As ONE team the companies in the Fresenius Group are committed to providing lifesaving and life changing healthcare solutions on a global scale In Biopharma Fresenius Kabi offers cutting edge biosimilars for autoimmune diseases and oncology With leading market positions in Clinical Nutrition a broad portfolio of enteral and parenteral products makes a distinct difference in patients nutritional status In MedTech the company provides vital infusion pumps cell and gene therapy devices disposables and more Fresenius Kabi is the global leader in supplying blood collection bags and devices supporting blood banks and healthcare facilities worldwide The companys IV Generics and Fluids for infusion therapy help save millions of lives every year in emergency medicine surgery oncology and intensive care Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience expertise innovation and dedication making a difference in the lives of almost 450 million patients annually Inclusion and Equal Opportunity Employment At Fresenius Kabi Canada we embrace diversity and inclusion for innovation and growth We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent clients and communities We are an equal opportunity employer In accordance with the Accessibility for Ontarians with Disabilities Act 2005 and the Ontario Human Rights Code we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience If you are a person with a disability and require assistance during the application process please let us know hrcanadafresenius kabicom We welcome members of all backgrounds experiences and perspectives to apply Artificial Intelligence AI Use in Recruitment Fresenius Kabi uses AI supported tools to help compare applicant rsums with job requirements and identify potential matches These tools do not make hiring decisions All candidate reviews selections and decisions are made by our recruitment team

📌 Bilingual (French) Customer Service Representative (Canada)
🏢 Build your Future with Fresenius Kabi Canada
📍 Canada