Accountivity is hiring!

Job Title: Bilingual Collections Specialist

Location: York Region, ON

Job Type: Permanent

Salary: $65,000-$80,470/year

Work Model: In Office

This posting is for an existing vacancy.

Our client in York Region, ON is actively looking for a Bilingual Collections Specialist to join their team.

Job Responsibilities:

- Managed and resolved high-risk, complex delinquent accounts, including repossessions, fraud investigations, bankruptcies, consumer proposals, deceased estates, and insurance recoveries.

- Handled inbound and outbound customer communications to negotiate repayment arrangements, resolve account delinquencies, and deliver exceptional customer service.

- Maintained assigned portfolios through effective account management, consistent follow-up, and accurate account maintenance.

- Assessed risk exposure and implemented resolution strategies in compliance with established policies and provincial legal requirements.

- Ensured thorough and accurate documentation of collection activities within CRM and account management systems.

- Analyzed account profiles and financial circumstances to determine appropriate recovery strategies and recommendations.

- Utilized collection, skip-tracing, and investigative tools to minimize delinquencies, repossessions, and financial losses.

- Collaborated with legal counsel, bailiffs, dealerships, insurers, and auction partners to resolve complex delinquent accounts.

- Escalated sensitive and high-risk matters to leadership and provided recommendations for appropriate action.





- Exercised sound judgment in determining and assigning accounts for repossession.

- Managed escalated and cancelled insurance-related accounts, ensuring timely resolution and recovery.

- Processed charge-offs in accordance with internal guidelines and regulatory requirements.

- Contributed to operational improvements by providing insights for reporting, dashboards, process enhancements, and project initiatives.

- Mentored and supported team members through knowledge sharing, training, and collaborative problem-solving.

- Assisted with administrative and operational tasks to support departmental objectives.

Key Qualifications:

- Bilingual in English and French (written and verbal communication preferred).

- Over 3 years of experience in collections, recoveries, financial services, or automotive finance.

- Post-secondary diploma or degree.

- Strong communication, negotiation, conflict-resolution, and decision-making abilities.

- Proven ability to assess risk, analyze complex situations, and recommend effective solutions.

- Highly organized with the ability to manage multiple priorities in a fast-paced environment.

- Results-driven with a strong sense of accountability and ownership.

- Cooperative team player with a focus on knowledge sharing and continuous improvement.

- Experienced in managing high-volume workloads while maintaining exceptional attention to detail.

- Self-motivated and capable of working independently.

- Proficient in Microsoft Office Suite, CRM platforms, and account management systems

📌 Bilingual Senior Customer Accounts Specialist (Collections) (Golden Horseshoe)
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📍 Golden Horseshoe