Youre legendary Were hiring Lets talk Apply today for an opportunity to join one of North Americas top insurance premium financing companies Since 1977 our company has grown to more than 500 Associates and 30 locations across the United States Puerto Rico and Canada Every day we work to deliver on our Corporate Mission Statement To be the market leader by delivering cutting-edge financial and technology solutions to help our Customers partners and investors achieve their goals How do we do that By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry Getting started We offer a comprehensive paid training program that will make you feel prepared and excited about your roleStaying healthy Our Employee Assistance Program for when you need confidential support helps you keep an eye on short and long term goals and any bumps that pop up along the way We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidiesRegistered Retirement Savings Plan RRSP with matching employer contributionsCompany culture Our Associates are the foundation of our company and we want you to enjoy working here With company lunches corporate outings and even the occasional ice cream truck you never know what will pop up to make your dayPeace of mind Our insurance benefits include medical prescription dental vision group term life AD&D; private duty nursing paramedical services and much more JOB SUMMARY The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner The Bilingual Service Support Representative will process incoming correspondence regarding policy maintenance acknowledgements return mail and other Customer service requests on paper and electronically Written and verbal fluency in Quebecois French and English is required The annual compensation range for this position is 44000 59000 CAD KEY RESPONSIBILITIES Provide Legendary Service to all Customer inquiries external and internal by responding promptly and thoroughly to all requestsRespond to telephone inquiries from insurance brokers insurance carriers and insured Customers regarding premium finance accounts Properly document call conversation on each specific accountAssist brokers with understanding and utilizing our financial products and servicesCommunicate internally with Sales Collections Service and finance as appropriateMake outbound calls andor generate letters to obtain additional account informationForward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency productionRequest generation of manual notices in the absence of system generated noticesAppropriately route requests for research and resolution of account transaction issuesProcess return mailDevelop and maintain knowledge of tools used by our Customers including our website and available payment options Effectively communicate the applicable features and benefits and provide training on their usageBe knowledgeable of IPFS Best Practices and review procedural changes to ensure compliance with the organizations policies and proceduresOther duties as assignedREQUIRED SKILLS 2 years Customer service experience preferably in a call center environmentA minimum of 1 year working in the financial or banking industryComputer proficient in a Windows based environmentStrong speaking and written communication skillsBilingual FRENCH and EnglishStrong business office knowledge and skillsKnowledge of the Insurance industry is preferredVery strong communication and business skillsProven problem solving expertiseExcellent organization and multi tasking abilitiesComputer literateAbility to quickly learn new systems and proceduresExceptional customer service and contact management skillsPositive attitude highly motivated ability to work independently in a team environmentWritten and verbal fluency in Quebecois French and EnglishPosition can be located in Vancouver or TorontoEDUCATION QUALIFICATIONS A completed bachelors degree from an accredited university or a combination of post secondary education and work experience RSUM DU POSTE La personne titulaire du poste est charge de fournir un service lgendaire aux agents et aux clients assurs avec prcision et en temps opportun Le reprsentant du service la clientle et aux courtiers traitera la correspondance entrante sur la mise jour des polices les accuss de rception le retour du courrier et dautres demandes de service la clientle sur papier et par voie lectronique La matrise de lcrit et de loral en franais qubcois et en anglais est requise PRINCIPALES RESPONSABILITS Fournir un service lgendaire aux clients externes et internes en rpondant rapidement et compltement toutes les demandesRpondre aux demandes de renseignements tlphoniques des courtiers dassurance des compagnies dassurance et des clients assurs concernant les comptes de financement des primes Documenter correctement la conversation tlphonique sur chaque compte spcifiqueAider les courtiers comprendre et utiliser nos produits et services financiersCommuniquer linterne avec les services des ventes du recouvrement la clientle et des finances sil y a lieuFaire des appels sortants etou rdiger des lettres pour obtenir des informations supplmentaires sur les comptesTransmettre les demandes la direction pour prvenir lannulation imminente des polices en analysant lhistorique des paiements des assurs et la production des agencesDemander la gnration davis manuels en labsence davis gnrs par le systmeAcheminer de manire approprie les demandes de recherche et de rsolution des problmes lis aux transactions des comptesTraiter le retour du courrierAcqurir et maintenir des connaissances sur les outils utiliss par nos clients y compris notre site Web et les options de paiement disponibles Communiquer efficacement les caractristiques et avantages applicables et fournir une formation sur leur utilisationConnatre les primes et les pratiques exemplaires dIPFS Canada et examiner les changements de procdure pour assurer la conformit aux politiques et procdures de lorganisationAutres tches selon les besoinsCOMPTENCES REQUISES Deux ans dexprience en service la clientle de prfrence dans un environnement de centre dappelsAu moins un an dexprience dans le secteur financier ou bancaireTrs bonnes connaissances de linformatique dans un environnement WindowsTrs bonnes comptences en communication orale et criteBilinguisme FRANAIS et anglaisTrs bonnes connaissances et comptences en fonctionnement de bureauUne connaissance du secteur de lassurance est prfrableTrs bonnes comptences en communication et en affairesExpertise avre en rsolution de problmesExcellentes capacits dorganisation et de gestion multitchesBonnes connaissances en informatiqueCapacit dapprendre rapidement de nouveaux systmes et de nouvelles procduresComptences exceptionnelles en service la clientle et en gestion des contactsAttitude positive forte motivation capacit travailler de faon autonome dans un environnement dquipeMatrise de langlais et du franais qubcois loral et lcritLe poste peut tre situ Vancouver ou TorontoQUALIFICATIONS EN MATIRE DE SCOLARIT Diplme de baccalaurat dune universit reconnue ou combinaison dtudes postsecondaires et dexprience professionnelle IPFSCANADA

📌 Bilingual Service Support Representative (Canada)
🏢 Imperial PFS Canada
📍 Canada