Take on a pivotal role in utility billing support as a representative with Peel Region in Brampton.

Experience the blend of hybrid work while addressing vital customer inquiries effectively. This 13-month contract requires a fast-paced, organized individual to ensure timely and accurate utility billing. Liaise with customers and law firms while using your problem-solving abilities to manage billing adjustments and account classification. Your commitment to customer satisfaction will be key as you engage in various administrative responsibilities. Key Responsibilities:

- Resolve customer inquiries using the Five9 system
- Input ownership changes into billing applications
- Address billing-related correspondence from customers
- Collaborate with City Plumbing Departments for data accuracy
- Calculate and process final readings and billing adjustments Requirements:
- Minimum of three years in customer service or billing
- Expertise in managing high call volumes
- Robust analytical skills and proficiency in Excel
- Experience with utility billing systems preferred
- Level 1 Criminal Record Check required Support Peel Region's commitment to exceptional service through accurate utility billing and customer interaction.

📌 Brampton Utility Billing Customer Support
🏢 Region of Peel
📍 Brampton