Location: Canada

Client: Consulting Client

Contract Duration: 12 months contract

Experience supporting complex business transformation, service-delivery, or technology modernisation initiatives.

Overview

Our consulting client is seeking a Business Analyst to support strategic business and technology initiatives within the Children, Youth & Social Services Cluster. The organisation is improving the processes, systems, and service capabilities that support programs for children, youth, families, and communities. This role will play a key part in analysing business needs, documenting requirements, and supporting the delivery of practical, user-centred solutions across a complex service and technology landscape.

The ideal candidate will possess strong business analysis expertise, hands-on requirements elicitation and documentation experience, and a solid understanding of process analysis, stakeholder engagement, and solution delivery. This individual will work closely with program teams, product owners, project managers, technical teams, and business stakeholders to deliver high-quality outcomes within a complex and evolving workplace.

Key Responsibilities

- Lead and facilitate requirements-gathering activities with business, program, and technical stakeholders.
- Analyze current-state processes, identify gaps and opportunities, and document future-state business requirements.
- Translate business needs into clear, delivery-ready artifacts, including user stories, acceptance criteria, process flows, use cases, and data requirements.
- Collaborate with Product Owners, Project Managers, Solution Architects, Developers, and QA teams to support solution design and delivery.
- Support business-process improvement and service-modernisation initiatives across the Children, Youth & Social Services portfolio.
- Make use of an Agentic approach to requirements analysis and documentation,



ensuring outputs meet established delivery standards.
- Support incident, defect, change, and enhancement activities by assessing business impact, clarifying scope, and documenting requirements.
- Participate in testing, User Acceptance Testing (UAT), release planning, and business-readiness activities.
- Develop and maintain business analysis documentation, knowledge articles, process documentation, and stakeholder communications.
- Identify risks, dependencies, assumptions, and process impacts; escalate concerns to appropriate project or delivery leads.
- Work closely with program and business teams to understand service needs and deliver fit-for-purpose solutions.
- Contribute to delivery best practices, continuous-improvement activities, and documentation standards.

Business

Job requirements

MUST HAVE at least 5+ years of proven hands-on Business Analysis experience.

Required Qualifications

- 5+ years of proven Business Analysis experience in technology, consulting, public sector, or a complex service-delivery environment.
- Strong requirements-gathering, process-analysis, and stakeholder-management skills.
- Experience developing user stories, acceptance criteria, process maps, and business requirements.
- Experience supporting enterprise applications and Agile or hybrid delivery teams.
- Strong communication, facilitation, and problem-solving abilities.

Preferred Qualifications

- Experience in children’s services, youth services, social services, human services, health, education, or government.
- Experience with case-management or service-delivery systems.
- Experience with Azure DevOps, Jira, Confluence, ServiceNow, Visio, or Power BI.
- Exposure to privacy, accessibility, change-management, or modernisation initiatives.

Key Skills & Experience

- Business Analysis
- Requirements Documentation
- Business Process Mapping
- Stakeholder Collaboration
- UAT & Release Support
- Agile Delivery
- Process Improvement

📌 Business Analyst (Toronto)
🏢 Paralucent
📍 Toronto