Job Role The Business Development & Operations Coordinator will be responsible for managing customer inquiries, converting leads into confirmed bookings, coordinating daily transportation operations, and actively developing recent business for Lux Trip.

The successful candidate should be professional, organized, sales-focused, and comfortable communicating with customers, drivers, corporate clients, and business partners.

Key Responsibilities Customer Service & Sales

- Respond to customer inquiries through phone, text, email, website, WhatsApp, and social media.
- Understand customers' transportation requirements and provide accurate quotes.
- Follow up with potential clients and convert inquiries into confirmed bookings.
- Maintain professional and friendly communication with all customers.
- Upsell additional hours, return trips, larger vehicles, and other services when appropriate.

Booking Management
- Create and maintain accurate reservations.
- Confirm pickup/drop-off locations, dates, times, passenger counts, luggage, and vehicle requirements.
- Send booking confirmations and payment/deposit instructions.
- Track deposits and outstanding balances.
- Reconfirm trip details with customers before service.

Dispatch & Operations
- Organize and manage daily transportation runs.
- Coordinate drivers, vehicles, pickup times, and schedules.
- Send complete trip details to drivers.
- Monitor upcoming and active trips to ensure smooth operations.
- Handle last-minute bookings, cancellations, delays, and schedule changes.
- Communicate with customers and drivers when changes occur.




- Ensure vehicles are being scheduled efficiently.

Business Development
- Actively look for opportunities to bring new business to Lux Trip.
- Contact hotels, corporations, travel agencies, wedding planners, event planners, wineries, tour operators, and other potential partners.
- Develop corporate and recurring transportation accounts.
- Follow up with previous customers for repeat bookings.
- Build relationships with referral partners.
- Make outbound calls and send emails to prospective clients.
- Maintain a database of potential business clients and follow up regularly.

Lead Management
- Keep track of all incoming inquiries and their status.
- Follow up consistently with customers who have received quotes.
- Record whether leads are confirmed, pending, lost, or require additional follow-up.
- Identify reasons bookings are being lost and report feedback to management.
- Work toward improving Lux Trip's inquiry-to-booking conversion rate.

Customer Retention
- Follow up with customers after completed trips.
- Request Google reviews and customer feedback.
- Encourage repeat bookings and referrals.
- Maintain relationships with regular and corporate customers.

Overall Expectations The ideal candidate should be organized, responsible, sales-driven, professional, and proactive. This role is not only about answering inquiries—the employee will be expected to follow up, close bookings, manage daily runs, find new clients, build business relationships, and contribute directly to increasing Lux Trip's sales and revenue. Pay: $18.00-$20.00 per hour

Work Location: In person

📌 Business Development & Operations Coordinator (Canada)
🏢 Lux Trip
📍 Canada