Novra Corp is hiring a Call Center Agent for its remote Canada workflow. This position combines CRM, Case Management, and Case Documentation to keep owner visibility, handoff quality, and record completeness visible from intake through handoff.

Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

Core Responsibilities

- Maintain assigned call center agent work in Canada using CRM, Queue Management, and Service Standards so owner visibility remains traceable. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

- Review incoming information with Case Management, Status Updates, and Knowledge Base so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

- Track open actions through Case Documentation, Renata Travel DMC Role Context, and Call Center Agent Documentation while keeping handoff quality, ownership, and deadlines visible. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

- Document decisions and handoffs with Queue Management, Service Standards, and Customer Service so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

- Use Status Updates, Knowledge Base, and CRM to support quality; escalate exceptions whenever record completeness cannot be confirmed from the available record. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.





Success Standard Strong performance in this Canada-based Call Center Agent role means Call Center Agent Documentation, Renata Travel DMC Role Context, and Case Documentation reinforce owner visibility, handoff quality, and record completeness; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

Role Fit

- Practical ability with CRM, Case Management, and Service Standards in a remote Canada workflow. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

- Clear written communication using Queue Management and Status Updates when documenting ownership, status, and next actions. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

- Comfort applying Knowledge Base, Call Center Agent Documentation, and Customer Service while maintaining accurate records for Novra Corp. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

- Sound judgment around Case Documentation, Renata Travel DMC Role Context, and CRM, including when a Canada workflow item requires escalation. Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

Position Details Full time. Entry level. 100% remote within Canada. Base salary: $39,000-$57,000 per year.

For this Call Center Agent at Novra Corp, remote execution is complete when customer service, service standards, and queue management leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Call Center Support, Case Management, Queue Management, and Status Updates for this Canada role.

📌 Call Center Agent (Canada)
🏢 Novra
📍 Canada