TGL LU is hiring a Call Center Representative for its remote Canada workflow. This position combines Renata Travel DMC Workflow, Call-Focused, Center-Focused, Service-Representation Documentation, and Customer Support to keep status evidence, source accuracy, and exception tracking visible from intake through handoff.

Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

Core Responsibilities

- Maintain assigned call center representative work in Canada using Renata Travel DMC Workflow, Case Management, and Escalation Management so status evidence remains traceable. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

- Review incoming information with Call-Focused, Center-Focused, Service-Representation Documentation, Account Review, and Service Recovery so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

- Track open actions through Customer Support, Customer Experience, and Problem Solving while keeping source accuracy, ownership, and deadlines visible. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

- Document decisions and handoffs with Case Management, Escalation Management, and Call-Focused, Center-Focused,



Service-Representation so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

- Use Account Review, Service Recovery, and Renata Travel DMC Workflow to support quality; escalate exceptions whenever exception tracking cannot be confirmed from the available record. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

Success Standard Strong performance in this Canada-based Call Center Representative role means Problem Solving, Customer Experience, and Customer Support reinforce status evidence, source accuracy, and exception tracking; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

Role Fit

- Practical ability with Renata Travel DMC Workflow, Call-Focused, Center-Focused, Service-Representation Documentation, and Escalation Management in a remote Canada workflow. Evidence focus: Case Documentation, Ticket Management,



Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

- Clear written communication using Case Management and Account Review when documenting ownership, status, and next actions. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

- Comfort applying Service Recovery, Problem Solving, and Call-Focused, Center-Focused, Service-Representation while maintaining accurate records for TGL LU. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

- Sound judgment around Customer Support, Customer Experience, and Renata Travel DMC Workflow, including when a Canada workflow item requires escalation. Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

Position Details Full time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Call Center Representative at TGL LU, remote execution is complete when call-focused, center-focused, service-representation, escalation management, and case management leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Case Documentation, Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and CRM for this Canada role.

📌 Call Center Representative (Canada)
🏢 Travel Group Luxembourg
📍 Canada