Novra Corp is hiring a Call Center Representative for its remote Canada workflow. This position combines Customer Communication, Case Documentation, and Follow-Up to keep record completeness, owner visibility, and deadline control visible from intake through handoff.

Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Core Responsibilities

- Maintain assigned call center representative work in Canada using Customer Communication, Customer Experience, and Queue Management so record completeness remains traceable. Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Review incoming information with Case Documentation, Call-Focused, Center-Focused, Service-Representation Documentation, and Renata Travel DMC Workflow so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Track open actions through Follow-Up, Customer Support, and CRM while keeping owner visibility, ownership, and deadlines visible. Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Document decisions and handoffs with Customer Experience, Queue Management,



and Issue Resolution so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Use Call-Focused, Center-Focused, Service-Representation Documentation, Renata Travel DMC Workflow, and Customer Communication to support quality; escalate exceptions whenever deadline control cannot be confirmed from the available record. Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Success Standard Robust performance in this Canada-based Call Center Representative role means CRM, Customer Support, and Follow-Up reinforce record completeness, owner visibility, and deadline control; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Role Fit

- Practical ability with Customer Communication, Case Documentation, and Queue Management in a remote Canada workflow. Evidence focus: Ticket Management, Call-Focused, Center-Focused,



Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Clear written communication using Customer Experience and Call-Focused, Center-Focused, Service-Representation Documentation when documenting ownership, status, and next actions. Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Comfort applying Renata Travel DMC Workflow, CRM, and Issue Resolution while maintaining accurate records for Novra Corp. Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Sound judgment around Follow-Up, Customer Support, and Customer Communication, including when a Canada workflow item requires escalation. Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Call Center Representative at Novra Corp, remote execution is complete when issue resolution, queue management, and customer experience leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Ticket Management, Call-Focused, Center-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

📌 Call Center Representative (Canada)
🏢 Novra
📍 Canada