What You'll Get to DoReporting to the Director of Cargo, the Cargo Business Analyst provides administrative and customer service support to the Cargo Department and Cargo Managers. Responsible for processing claims

Responsible for the Amelia Cargo customer portal

Ensure all rates are adjusted in the Amelia Cargo system as per contractual deadlines

Assist in cargo reporting using Power BI, WOR reports and Amelia on Hand

Monitor SLA credits and ensure no duplication of claims/SLA payouts

Provide customers with information on rates, routing, aircraft limits and acceptance requirements including quotes

Manage all cargo contracts with respect to increases, price changes and adjustments

Ensure Fuel calculations are updated as per Director/VP of cargo

Assist with contract negotiations

Create/edit reports as requested using available data in Amelia, VMO and Power BI

Provide support to Director of Cargo, VP of Cargo, and Cargo Operations Manager

Complete morning audit/AD’s and forward to the Cargo Manager

Complete month/year end reports as well as manager the backend of Amelia Cargo System

Respect and maintain the confidentiality of company, customer, and personnel information





Manage the Canada Post security screening process for all cargo employees including security checks and monitoring ongoing compliance

Assist the Cargo department with the Amelia cargo system

Other duties as assigned Skills &

Experience We Value High school diploma or general education degree (GED)

Post-secondary education in related field considered an asset

Ability to read and write, basic math skills

Ability to effectively communicate orally and written

Proficiency with computers (MS Office)

Financial Knowledge and excellent use of Microsoft Excel and Power BI

Excellent listening skills with ability to follow direction

Ability to multi-task

Ability to work efficiently and accurately under pressure Excellent organizational skills

Valid driver’s license

Previous experience & knowledge in warehousing, receiving and inventory control considered an asset

Must be able obtain and maintain an enhanced security clearance Must have own transportation to and from work

Inuktitut and/or Inuinnaqtun language considered an asset

Preference given to Inuit Land Claims Beneficiaries

📌 Cargo Business Analyst (Winnipeg)
🏢 Calm Air
📍 Winnipeg