Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary

Residential Worker B provides a safe and secure environment for residents and visitors.

Accountabilities

The incumbent may perform all, some, or similar duties to the listed below:

CHARACTERISTIC JOB DUTIES

- Monitors the environment and clients/residents to ensure safety and security; completes Regular client/resident status checks and room searches as required
- Develops and implements case management of assigned clients/residents; assists Clients/residents in establishing goals, monitoring progress, and prepares discharge plan
- Maintains and updates all appropriate documentation (including in-out and incident log books) related to clients/residents and initiates any new documentation
- Complete all reports required by the funder and The Salvation Army
- Coordinates and facilitates resident programming as required
- Performs intake and discharge procedures for clients/residents as assigned
- Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required
- Distributes funds to residents in accordance with established policies guidelines
- Engages in the development of inter-personal relationships that promote dignity and respect
- Performs required scheduled check‑ins of residents on passes in community; escorts residents in the community when necessary and monitors behavior
- Liaises with Police, funders, court personnel,



community agencies, families, and other staff members
- Provides orientation to newly hired staff, volunteers, students
- Attends 4 mandatory in‑person staff meetings a year
- Performs other duties as assigned

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.

Health & Safety (if applicable)

- Physical attacks by others
- Exposure to infectious diseases
- Exposure to bodily fluids and bodily waste
- Sharp objects
- Other dangerous situations

MANAGERIAL RESPONSIBILITY

Reports directly to: Residential Services Manager

Direct reports: None

FINANCIAL AND MATERIALS MANAGEMENT

Financial: The incumbent is involved in minor financial matters. They may be authorized to collect rent and distribute damage deposits, and may be authorized to spend, disburse, or collect small amounts of cash.

Working Conditions

The incumbent’s work setting is typically in a shelter and/or in treatment facilities. The incumbent will work under the following disagreeable conditions:
- Dealing with angry people
- Abusive people
- Verbal abuse
- Isolation
- Work schedule affecting lifestyle
- Exposure to drugs and alcohol

Education, Experience, AND Qualifications

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Education, Qualifications and Certifications





- Addictions Counselling Courses
- Social services Diploma or related Diploma or Degree

Experience and Knowledge

Minimum one year Experience in frontline social service work.

Skills and Capabilities

The performance of the job requires high amounts of keyboarding/Manual record keeping, and occasionally lifting/packing clients/residents property/personal effects and engaging in recreational activities. The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking and reading. Ability to work in a fast paced environment, to meet deadlines and cope with stressful situations.

This is for a casual position

This is for a casual position.

Compensation

The target hiring range for this position is $23.12 to $23.48 with a maximum of $23.83. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

Company Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front‑lines or in support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team.

There is a place for everyone to belong at The Salvation Army.

📌 Casual Shelter Support Worker (Langley)
🏢 The Salvation Army International
📍 Langley