TGL LU is hiring a Chat Support Representative for its remote Canada workflow. This position combines CRM, Case Management, and Customer Communication to keep exception tracking, status evidence, and decision traceability visible from intake through handoff.

Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Core Responsibilities

- Maintain assigned chat support representative work in Canada using CRM, Service Recovery, and Follow-Up so exception tracking remains traceable. Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Review incoming information with Case Management, Queue Management, and Problem Solving so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Track open actions through Customer Communication, Renata Travel DMC Workflow, and Chat-Focused, Support-Focused, Service-Representation Documentation while keeping status evidence, ownership, and deadlines visible. Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Document decisions and handoffs with Service Recovery, Follow-Up,



and Customer Service so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Use Queue Management, Problem Solving, and CRM to support quality; escalate exceptions whenever decision traceability cannot be confirmed from the available record. Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Success Standard Robust performance in this Canada-based Chat Support Representative role means Chat-Focused, Support-Focused, Service-Representation Documentation, Renata Travel DMC Workflow, and Customer Communication reinforce exception tracking, status evidence, and decision traceability; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Role Fit

- Practical ability with CRM, Case Management, and Follow-Up in a remote Canada workflow. Evidence focus: Ticket Management, Chat-Focused, Support-Focused,



Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Clear written communication using Service Recovery and Queue Management when documenting ownership, status, and next actions. Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Comfort applying Problem Solving, Chat-Focused, Support-Focused, Service-Representation Documentation, and Customer Service while maintaining accurate records for TGL LU. Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Sound judgment around Customer Communication, Renata Travel DMC Workflow, and CRM, including when a Canada workflow item requires escalation. Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Chat Support Representative at TGL LU, remote execution is complete when customer service, follow-up, and service recovery leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Ticket Management, Chat-Focused, Support-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

📌 Chat Support Representative (Canada)
🏢 Travel Group Luxembourg
📍 Canada