Professional Audiology Clinic has been Edmonton’s trusted hearing professionals for over 35 years. We are seeking a Client Care Representative to join our amazing team and help deliver better hearing health to more people.

Overview of the Position

Professional Audiology is a small and dynamic team of audiologists and client care professionals with 2 locations. As a client care representative in our Sherwood Park office, you will be integral to the hearing care journey of our patients and a support to our hearing care professionals.

Responsibilities and duties include

- Patient care coordination
- Coordinating and booking patient appointments
- Managing phone calls and general reception
- Assisting with hearing technology troubleshooting, cleaning, and minor repairs under direction of clinicians.
- Processing incoming and outgoing orders, including repairs
- Preparing hearing technology for fittings and upon return from repair.
- Billing, collections and general accounting
- Supporting our team when anything comes up
- Communicating efficiently and effectively with the rest of the team
- Helping keep the clinic a clean, safe and welcoming environment
- Drafting and editing emails, letters and documents

We value the professional development of every member of the team. There is room for your responsibilities and role to grow and evolve.

Qualifications and Skills

Our team is known for being hard-working and friendly and we are looking for candidates that will fit in with our working family. You’ll be the face of Professional Audiology, so we are looking for candidates that represent our clinic and our dedication to technology, education and care.

Qualifications and skills include

- Experience in patient care, customer services and/or sales is an asset
- General knowledge of hearing care and hearing aids a necessity
- Friendly, professional,



and dedicated to patient care
- Excellent organizational skills
- Ability to multitask and adapt in a fast-paced workplace
- Take initiative on projects and work independently
- Professional communication on the phone, in-person and over email
- Computer skills in Microsoft Word and Microsoft Excel
- Experience with Blueprint Office Management software
- Ability to prioritize and focus on projects
- Team-oriented attitude
- Passion for helping people
- Be open to feedback and learning

As a member of the Professional Audiology team, you will be an important part of the care we provide to every patient. You will need to be adaptable and responsive, while remaining focused on the needs and experience of everyone that visits the clinic. Technology is essential to hearing care, and this role requires computer experience and willingness to learn recent software and technology.

We are always looking to improve our quality of care, so the ideal candidate welcomes training and is prepared to always learn something new. As our clinic grows and improves, you will be able to grow with it.

Compensation and Perks

This role is in-person at the clinic (remote is not available) from Monday to Friday, 8:45 AM-5 PM. We have a benefits package for all our employees and salary will depend on skills and experience.

Application The application deadline is August 31 at 5 pm. To apply for this role:

- Submit a cover letter and resume to Sandy Kaur, office manager via email ([email protected], please cc: [email protected])

We will contact the selected candidates to schedule an interview. We appreciate your time in submitting a resume, and we look forward to hearing from you! Job Types: Full-time

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:
- Monday to Friday

Work Location: In person Pay: $20.00-$30.00 per hour

Work Location: In person

📌 Client Care Representative (Sherwood Park)
🏢 Professional Audiology Clinic
📍 Sherwood Park