- Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
- Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
- Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
- Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
- Support clients, nurses, and home support workers to ensure they receive high-quality care
- Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
- Protect confidential information about clients, colleagues, suppliers, and VON's operations
- Perform other duties as assigned
Requirements
- University or college education preferred; high school diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency in MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
- Experience in a healthcare environment is advantageous
- Previous customer service experience in a contact center environment is an asset
- Experience in a unionized environment is a benefit
- A current and original copy of a satisfactory Criminal Records Check
- The use of Personal Protective Equipment (PPE) may be required
Core Competencies
Demonstrates strong scheduling and logistics management skills in a healthcare environment, ensuring continuity of care and effective communication with clients and service providers. Proficient in using scheduling software and MS Office tools to manage daily operations and staffing needs.