Support Canadian healthcare improvement as a Remote Client Support Analyst with QHR. Harness your skills to provide effective application support to clients across various channels.

The Remote Client Support

Analyst will play an integral role in QHR's mission by assisting clients through email and phone. You'll handle inquiries, route essential messages, and provide training for new team members. This position allows for advancement while ensuring client satisfaction through adhering to service level agreements. Key Responsibilities:

- Resolve client issues via remote support methods
- Manage case flows while maintaining service excellence
- Mentor new staff on processes and software applications
- Engage in scheduled after-hours support shifts as necessary
- Report and escalate major departmental issues to leads Requirements:
- Intermediate computer skills and service experience
- Fast-paced work environment adaptability
- Qualified demeanor with clients on calls
- Typing proficiency of at least 40 words per minute
- Willingness to work various shifts as required Bring your dedication to client service and problem resolution to QHR's healthcare team.

📌 QHR Remote Client Support Analyst (Toronto)
🏢 Qhr-Technologie
📍 Toronto