Reporting to the Manager, Technology Services, the Client Technology Analyst will be responsible for responding to end user support inquiries, assessing problems and issues with hardware, operating systems and applications. The successful candidate will be a self-starter with a positive attitude and excellent customer service skills. This is an 8-month full time temporary position based in our Calgary Corporate Office.
Key Responsibilities: Provide in-person and remote Service Desk support to office and field users
Administration and support for user access and application provisioning
Support Microsoft 365 applications and related productivity software
Support Teams voice services and provisioning
Client hardware deployment and support
Meeting room AV, video conference support
Support end user mobility connectivity and applications
New user onboarding and training
Leverage ITSM tool to steward and document the timely fulfillment of service requests and resolution of incidents
Develop and document knowledgebase articles to increase effectiveness of self-service portal
Document Service Desk procedures,
identify problems with services, manage client technology changes and enhancements
Support print services in the corporate and field offices
Assist with network and server support
Participate in Information Services projects
On call and field travel may be required periodically Required Skills, Experience &
Education: A diploma or degree in computer science, networking, or related field
Relevant Service Desk or Deskside support experience
Microsoft O365 application suite experience
Working knowledge of Windows 11 operating system
Understanding of Active Directory and Azure AD
Understanding of basic networking
Excellent interpersonal, customer service and communication skills, both written and verbal
Ability to establish and maintain good relations with employees at all levels within the organization
Ability to handle multiple tasks and efficiently prioritize work to meet deadlines A friendly attitude, a team player and a strong desire to learn
Ability to travel to the United States and Saskatchewan