Clinic Manager – Toronto

StabilityLAB | Full-Time, Permanent | Toronto, ON

About the Role

StabilityLAB is opening a new clinic in Toronto and looking for a Clinic Manager to launch it and run it long-term. You'll start by coordinating the final stages of our renovation, setting up the space, and hiring our Toronto team — then step into managing the clinic day-to-day once we open.

What You'll Do

Getting us open:

- Coordinate with our contractors (already engaged) to see the renovation through to completion
- Set up furniture, equipment, and clinic software ahead of launch
- Hire and onboard our clinical team (Physiotherapist, OT, or Chiropractor) and support staff

Running the clinic:

- Build and manage the daily/weekly schedule for clinicians and techs in Jane App, including bookings, cancellations, and waitlists
- Oversee billing and reconcile payments, including private insurance, Ontario auto insurance (SABS/FSRA), and WSIB claims
- Coordinate treatment authorizations and progress/discharge reports with insurance adjusters and case workers, within required timelines
- Keep the clinic compliant with privacy and insurer requirements (PHIPA, FSRA/SABS, WSIB), and stay current on regulatory changes
- Administer clinic software (Jane App, intake/consent forms, online booking) and troubleshoot day-to-day issues
- Monitor and order clinic supplies, and manage vendor relationships




- Run front-desk operations: greet patients, manage phones/email, handle payments, and adjust same-day scheduling
- Create and maintain patient-facing materials (handouts, welcome communications, templates)
- Track weekly clinic stats (visit volume, revenue, no-shows, utilization) and report to leadership
- Support local marketing and manage the clinic's online reputation (reviews, social content)
- Develop and maintain SOPs, and train staff as processes evolve

What We're Looking For

- Experience managing a clinic, healthcare facility, or similar service business
- Experience in a leadership role, managing or supervising a team
- Comfortable hiring and managing a small team
- Familiarity with clinic scheduling/practice management software (e.g., Jane App)
- Organized, self-directed, and comfortable wearing many hats
- Strong communicator who flags issues early and follows through with contractors and vendors
- Detail-oriented, especially with billing and insurance accuracy
- Calm and adaptable when things don't go as planned
- Trustworthy with sensitive patient information
- Experience in a physiotherapy clinic setting is an asset
- Bonus: experience with Ontario auto insurance (SABS) or WSIB claims

Pay: $60,000.00-$70,000.00 per year

Perks

- Extended health care
- On-site parking

Work Location: In person

📌 Clinic Manager (North York)
🏢 StabilityLAB
📍 North York