Elevate customer interactions as a CCaaS Engineer with Accenture Song. Utilize Amazon Connect and Google CCAI to drive cutting-edge contact center solutions across channels.

This role requires a proactive CCaaS Engineer who designs and maintains high-impact solutions for customer service environments. You'll work directly with architects to implement robust system architectures while developing AI-driven features that improve operational efficiencies. With your expertise, you'll transform client contact strategies into high-performance applications.

Key Responsibilities:



• Build and maintain CCaaS solutions on Amazon Connect and Google CCAI • Create intelligent agent workspace configurations and contact flows • Integrate various cloud services to optimize contact center operations • Oversee migration from legacy systems to Amazon and Google platforms • Develop and implement CI/CD processes and IaC strategies

Requirements: • 3+ years of experience in CCaaS engineering • Deep knowledge of Amazon and Google Cloud services • Experience with backend programming (Python, Node.js, Java) • Strong understanding of CI/CD and IaC tools • Excellent collaboration and communication skills

Contribute to redefining customer experiences while leveraging your cloud solutions expertise at Accenture Song.

📌 Cloud Contact Center Engineer Role (Winnipeg)
🏢 Accenture
📍 Winnipeg