Elevate customer interactions as a CCaaS Engineer with Accenture Song.

Utilize Amazon

Connect and Google CCAI to drive cutting-edge contact center solutions across channels. This role requires a proactive CCaaS Engineer who designs and maintains high-impact solutions for customer service environments. You'll work directly with architects to implement robust system architectures while developing AI-driven features that improve operational efficiencies. With your expertise, you'll transform client contact strategies into high-performance applications. Key Responsibilities:

- Build and maintain CCaaS solutions on Amazon Connect and Google CCAI
- Create intelligent agent workspace configurations and contact flows




- Integrate various cloud services to optimize contact center operations
- Oversee migration from legacy systems to Amazon and Google platforms
- Develop and implement CI/CD processes and IaC strategies Requirements:
- 3+ years of experience in CCaaS engineering
- Deep knowledge of Amazon and Google Cloud services
- Experience with backend programming (Python, Node.js, Java)
- Strong understanding of CI/CD and IaC tools
- Excellent collaboration and communication skills Contribute to redefining customer experiences while leveraging your cloud solutions expertise at Accenture Song.

📌 Cloud Contact Center Engineer Role (Toronto)
🏢 Accenture
📍 Toronto