Enhance operational efficiency as a Cloud Support Analyst at TD in Toronto. Focus on Azure Public Cloud services and incident management to uphold service excellence.

The Cloud Support

Analyst role involves providing Level 2 support for TD's cloud platforms, ensuring high availability and performance. You will work on complex incidents, leveraging problem-solving skills and collaboration across teams. ITIL familiarity is crucial to effectively manage escalations and maintain customer satisfaction. Key Responsibilities:

- Deliver 24/7 operational support for cloud services
- Troubleshoot and resolve business application issues
- Collaborate with vendors for service delivery
- Oversee planning and reporting of ticket metrics
- Drive preventive maintenance tasks and quality assurance Requirements:
- Solid background in Azure PaaS/IaaS and container services
- Solid knowledge of Azure tools and DevOps practices
- Experience with incident and problem management methods
- Understanding of networking and middleware technologies
- Willingness to be on-call and support incidents remotely Elevate your career in cloud support with TD by utilizing your tech expertise and communication skills.

📌 Cloud Support Analyst - Azure Focus (Toronto)
🏢 TD
📍 Toronto