- Control and manage commercial delinquency on highly complex, sensitive, and/or large-impact memberships and accounts under the RR40/Watchlist portfolio

- Support selected RR40 and RR50 files and collect commercial delinquency

- Serve as a subject matter expert on Tru Cooperative Bank’s commercial portfolio

- Coordinate and execute the commercial delinquency control program while ensuring compliance with credit policies and statutory and regulatory requirements

- Manage complex commercial collections and RR40/50 situations, including restructured proposals, foreclosures, repossessions, and court action

- Assess costs and resources required to maximize returns on properties held for resale

- Act as collector for unique, highly complex, or sensitive delinquencies and the RR40s/Watchlist portfolio

- Complete commercial write-off submissions, refer write-offs for senior leadership approval, assess future collection potential, and monitor written-off delinquencies

- Provide expertise and guidance to branches, members, and departments across Tru

- Initiate legal action under federal and provincial Recovery Laws and liaise with law firms representing Tru

- Complete annual reviews of selected commercial accounts, RR40s, and RR50s

- Monitor the portfolio to preserve Tru asset quality and identify terms and conditions

- Identify credit risks in restructured accounts and develop recovery plans to mitigate them

- Provide delinquent portfolio analysis to corporate credit

- Analyze financial statements and identify potential issues or concerns

- Work closely with the Director, corporate credit, and sales teams to identify early warning signs, address deficiencies, manage risk, and implement risk mitigation strategies

Requirements

- 7 years’ progressive experience in commercial credit and collections, including 3 years in a management role

- Bachelor’s degree or a combination of education and experience





- Experience with delinquency and collection practices, policies, procedures, and legal requirements

- Experience with commercial underwriting

- Experience with corporate credit analysis

- Regulatory knowledge

- Negotiation and risk management experience

- Experience dealing with executive officers, boards, litigation lawyers, accountants, and appraisers

- Strong verbal and written communication and interpersonal skills

- Excellent decision-making skills with consideration of long-term implications to the member and organization

- Sound knowledge of financial statement analysis and accounting policies/practices

- Proficient knowledge of credit evaluation methods, tools, and techniques

- Understanding of FICOM and OSFI regulatory requirements on credit issuance

- Proficiency with computer software programs such as MS Office

- Demonstrated adherence to policies and procedures and understanding of risk ownership

- Successful candidates must complete employment verification, credit check, and criminal record check

Core Competencies

Demonstrates expertise in commercial credit and collections management, with a strong focus on delinquency control, regulatory compliance, and financial analysis. Proficient in risk management and negotiation, ensuring effective recovery strategies and asset quality preservation.

Highest-signal resume keywords

- Commercial Credit Management

- Delinquency Control

- Financial Statement Analysis

- Regulatory Compliance

- Risk Management

ATS Optimization Keywords

Hard Skills

- Commercial Underwriting

- Credit Evaluation Methods

- Collection Practices

- Corporate Credit Analysis

- Financial Analysis

Soft Skills

- Strong Verbal Communication

- Solid Written Communication

- Interpersonal Skills

- Decision-Making Skills

- Negotiation Skills

Industry Keywords

- FICOM

- OSFI

- Recovery Laws

- Credit Policies

- Delinquent Portfolio Analysis

Tools & Technologies

- MS Office

📌 Commercial Special Accounts Manager (Langley)
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