Drive luxury service as the Concierge Team Lead for Fitzrovia. This hands-on role requires exceptional leadership and communication skills to enhance the resident experience. As the Concierge Team Lead, you'll be a brand ambassador, ensuring high service standards while overseeing a team dedicated to client satisfaction.

This position involves coaching team members and managing daily front-of-house operations for Fitzrovia’s upscale properties. Adaptability and passion for hospitality are essential traits for thriving in this role. Key Responsibilities:

- Manage Concierge team to uphold service excellence
- Resolve inquiries for residents and guests promptly
- Conduct team training, onboarding, and performance reviews
- Ensure clear communication between Concierge and property management
- Coordinate amenity spaces and events for residents Requirements:
- High school diploma; higher education preferred
- 2-4 years in customer service or luxury hospitality
- Robust leadership in fast-paced service environments
- Excellent communication and organizational skills
- Familiar with property technology platforms Join Fitzrovia and contribute to an elevated living experience through exceptional service leadership.

📌 Concierge Services Leader at Fitzrovia (Toronto)
🏢 Fitzrovia Real Estate
📍 Toronto