WORKING CONDITIONS - Market-competitive salary; - Comprehensive group insurance program paid 100% by the employer; - Group RRSP with employer contribution; - Free parking and public transportation nearby; - Full gym; - Social committee, employee discounts. TASKS AND RESPONSIBILITIES - Respond to calls and emails from our commercial customers wishing to order material for their construction projects; - Enter quotes and customer orders into the system, modifying them as needed; - Perform a close follow-up of orders; - Provide end-of-project documents on our products; - Analyze customer needs in order to recommend the appropriate products; - Work in partnership with the sales and credit departments; - Ensure adequate communication with other departments to provide high quality customer service.

REQUIREMENTS AND SKILLS - Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups; - Have accumulated 1 to 2 years of relevant experience in customer services; - Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders); - Intermediate knowledge of the Office Suite; - Knowledge of Epicor's P21 software, an asset.

📌 Coordinator, Customer Service (Montreal)
🏢 CENTURA
📍 Montreal