Job Summary In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Coordinator, Research Data Management performs a variety of duties related to the support and maintenance of the electronic research data platform.

Responsibilities includes providing training to ensure that clients are able to fully utilize the functionality of an electronic data management system, and providing ongoing training and support throughout the life of projects. The Coordinator, Research Data Management works closely with the Lead, Research Data Management to ensure research tools are maintained and supported to organizational standards.

Duties/Accountabilities

- Provides front-line problem resolution to end users by investigating first line issues and taking corrective action. Answers application utilization questions and inquiries and provides resolutions via telephone, in person or by electronic mail. Escalates more complex issues as required.
- Performs a variety of operational tasks related to the research data platform including creating user accounts, performing recent project setups and completing case report forms.
- Provides system users with electronic data management system orientation and training sessions, based on the Data Management Plan. Updates personnel training records.

- Maintains training material,



ensuring that it is up-to-date and provide reference materials, on-line tutorials, promotional materials and presentations to system users.
- Maintains ongoing communication with users, data management team and technical support staff to ensure that information is exchanged regarding system upgrades, re-occurring problems and training issues.
- Works closely with the Lead, Data Management to develop and maintain Standard Operating Procedures (SOP’s)
- Prepares reports and regulatory documents and distributes to external individuals and/or groups as required.
- Performs other related duties as assigned.

Qualifications A level of education, training and experience equivalent to a Bachelor's degree in a scientific or business discipline and one (1) to three (3) years of recent related experience, preferably in a research environment. Demonstrated experience in MS Office and a high degree of competency with Excel and Word.

Demonstrated ability to communicate effectively both verbally and in writing. Strong interpersonal and collaboration skills and the ability to establish and maintain effective working relationships internally and externally.

Excellent troubleshooting and organizational skills as well as great attention to detail. Expertise in technical documentation. Capable of identifying problems and developing creative solutions. Ability to work under pressure with a diverse group of people, policies and procedures.

Demonstrated ability to handle multiple concurrent assignments.

📌 Coordinator, Research Data Management (Vancouver)
🏢 Provincial Health Services Authority
📍 Vancouver