Support your colleagues at Coveo as an IT Helpdesk Technician, ensuring smooth operations by resolving technology issues promptly. Bring your technical knowledge to enhance employee productivity in a fast-paced work culture. As the initial point of contact for technical assistance, you will manage requests for internal support while communicating effectively with team members.

A minimum of one year in a service desk environment and a solid understanding of operating systems like Windows and macOS are required. In this role, you will also assist with onboarding, offboarding, and documenting technical solutions. Key Responsibilities:

- Provide first-level technical support for users
- Triage and prioritize requests effectively
- Ensure timely communication throughout the resolution process
- Assist with preparing tech for recent team members
- Document recurrent issues and their resolutions Requirements:
- One year of experience in IT helpdesk support
- Proficient in Windows and macOS systems
- Strong customer service and communication skills
- Familiarity with IT service management tools
- Enthusiasm for solving technical challenges Enhance the Coveo experience with your technical support skills and passion for technology.

📌 Coveo IT Helpdesk Technician (Quebec City)
🏢 Coveo Solutions
📍 Quebec City