Billingsley Travel Agency is hiring a Customer Care Representative for its remote Canada workflow. This position combines Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Renata Travel DMC Workflow, and Customer Service to keep handoff quality, decision traceability, and owner visibility visible from intake through handoff.

Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Core Responsibilities

- Maintain assigned customer care representative work in Canada using Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, CRM, and Issue Resolution so handoff quality remains traceable. Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Review incoming information with Renata Travel DMC Workflow, Service Recovery, and Case Documentation so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Track open actions through Customer Service, Ticket Management, and Customer Experience while keeping decision traceability, ownership, and deadlines visible. Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Document decisions and handoffs with CRM, Issue Resolution,



and Queue Management so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Use Service Recovery, Case Documentation, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations to support quality; escalate exceptions whenever owner visibility cannot be confirmed from the available record. Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Success Standard Strong performance in this Canada-based Customer Care Representative role means Customer Experience, Ticket Management, and Customer Service reinforce handoff quality, decision traceability, and owner visibility; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Role Fit

- Practical ability with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Renata Travel DMC Workflow, and Issue Resolution in a remote Canada workflow.



Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Clear written communication using CRM and Service Recovery when documenting ownership, status, and next actions. Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Comfort applying Case Documentation, Customer Experience, and Queue Management while maintaining accurate records for Billingsley Travel Agency. Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

- Sound judgment around Customer Service, Ticket Management, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, including when a Canada workflow item requires escalation. Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

Position Details Full time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Care Representative at Billingsley Travel Agency, remote execution is complete when queue management, issue resolution, and crm leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Ticket Management, Customer-Focused, Care-Focused, Service-Representation, Customer Service, and Customer Communication for this Canada role.

📌 Customer Care Representative (Canada)
🏢 Billingsley Travel
📍 Canada