The Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre.
Responsibilities will include
- Reading the customer's file in its entirety
- Researching all available systems to determine what steps need to be taken to respond to the customer's concern(s)
- Working with various departments within FCA Canada to ensure the customer's needs are met
- Contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
- Being committed to a team workplace with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers
The position is for an existing vacancy. The pay for this position is $20 to $22 per hour.
FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation,
we will work with you to meet your accessibility needs due to disability.
Requirements
Basic Qualifications
- College Diploma or higher completed education
- Exceptional communication skills both written and verbal
- Proficiency with all Microsoft Office applications
- Must be Team oriented, self-motivated and customer focused
- Legally eligible to work in Canada
- Technically oriented and dedicated to providing first rate customer service
Preferred Qualifications:
- Bilingual (English/French)
Compensation: $20 to $22 per hour Additional Details : We may use AI to screen applicants.
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.