Novra Corp is hiring a Customer Care Representative for its remote Canada workflow. This position combines Follow-Up, Ticket Management, and Queue Management to keep exception tracking, status evidence, and decision traceability visible from intake through handoff.

Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

Core Responsibilities

- Maintain assigned customer care representative work in Canada using Follow-Up, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Customer-Focused, Care-Focused, Service-Representation Documentation so exception tracking remains traceable. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

- Review incoming information with Ticket Management, CRM, and Customer Support so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

- Track open actions through Queue Management, Escalation Management, and Customer Communication while keeping status evidence, ownership, and deadlines visible. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

- Document decisions and handoffs with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer-Focused, Care-Focused, Service-Representation Documentation,



and Service Recovery so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

- Use CRM, Customer Support, and Follow-Up to support quality; escalate exceptions whenever decision traceability cannot be confirmed from the available record. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

Success Standard Robust performance in this Canada-based Customer Care Representative role means Customer Communication, Escalation Management, and Queue Management reinforce exception tracking, status evidence, and decision traceability; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

Role Fit

- Practical ability with Follow-Up, Ticket Management, and Customer-Focused, Care-Focused, Service-Representation Documentation in a remote Canada workflow. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM,



Case Documentation, and Problem Solving for this Canada role.

- Clear written communication using Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations and CRM when documenting ownership, status, and next actions. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

- Comfort applying Customer Support, Customer Communication, and Service Recovery while maintaining accurate records for Novra Corp. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

- Sound judgment around Queue Management, Escalation Management, and Follow-Up, including when a Canada workflow item requires escalation. Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Care Representative at Novra Corp, remote execution is complete when service recovery, customer-focused, care-focused, service-representation documentation, and incoming destination-management work across italy and mediterranean destinations operations leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Customer-Focused, Care-Focused, Service-Representation Documentation, CRM, Case Documentation, and Problem Solving for this Canada role.

📌 Customer Care Representative (Canada)
🏢 Novra
📍 Canada