TGL LU is hiring a Customer Care Representative for its remote Canada workflow. This position combines Ticket Management, Customer Experience, and Customer-Focused, Care-Focused, Service-Representation to keep decision traceability, exception tracking, and handoff quality visible from intake through handoff.

Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

Core Responsibilities

- Maintain assigned customer care representative work in Canada using Ticket Management, Renata Travel DMC Workflow, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting so decision traceability remains traceable. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

- Review incoming information with Customer Experience, Case Management, and CRM so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

- Track open actions through Customer-Focused, Care-Focused, Service-Representation, Customer Communication, and Case Documentation while keeping exception tracking, ownership, and deadlines visible. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

- Document decisions and handoffs with Renata Travel DMC Workflow, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting,



and Account Review so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

- Use Case Management, CRM, and Ticket Management to support quality; escalate exceptions whenever handoff quality cannot be confirmed from the available record. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

Success Standard Robust performance in this Canada-based Customer Care Representative role means Case Documentation, Customer Communication, and Customer-Focused, Care-Focused, Service-Representation reinforce decision traceability, exception tracking, and handoff quality; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

Role Fit

- Practical ability with Ticket Management, Customer Experience, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting in a remote Canada workflow.



Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

- Clear written communication using Renata Travel DMC Workflow and Case Management when documenting ownership, status, and next actions. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

- Comfort applying CRM, Case Documentation, and Account Review while maintaining accurate records for TGL LU. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

- Sound judgment around Customer-Focused, Care-Focused, Service-Representation, Customer Communication, and Ticket Management, including when a Canada workflow item requires escalation. Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year.

For this Customer Care Representative at TGL LU, remote execution is complete when account review, incoming destination-management work across italy and mediterranean destinations reporting, and renata travel dmc workflow leave the Canada workflow secure, current, and ready for the next authorized teammate.

Evidence focus: Renata Travel DMC Workflow, Customer Support, Customer Communication, and Customer Experience for this Canada role.

📌 Customer Care Representative (Canada)
🏢 Travel Group Luxembourg
📍 Canada