A to Z Electrical Services – Saskatoon

$20–$30/hour (based on experience)

About A to Z Electrical A to Z Electrical is a growing Saskatoon-based electrical company built on trust, professionalism, and dependable service.

Our business is built around strong relationships with our customers and a team that takes pride in doing things properly. We believe great service comes from clear communication, organized systems, and people who take ownership of their work.

We are building a structured, process-driven company that values professionalism, accountability, and continuous improvement.

As part of our future direction, we are transitioning toward majority First Nations ownership and exploring the establishment of an office space on reserve land in Saskatoon. This role may operate from that location with flexibility for a hybrid structure.

We value cultural awareness, respect, and community connection, and we welcome applicants from all backgrounds.

Position Summary The Customer Experience Coordinator plays a critical role in ensuring customers receive a professional and positive experience from their first phone call through to the completion of their service.

This role is the communication bridge between customers, technicians, and the office, helping ensure that appointments are scheduled properly, information is accurate, and work flows smoothly throughout the day.

The ideal candidate is organized, professional, and dependable, and takes pride in helping customers while keeping systems running smoothly.

Key Responsibilities

Customer Communication

- Answer incoming calls and respond to customer inquiries in a professional and friendly manner
- Schedule service appointments and manage incoming booking requests




- Communicate clearly with customers regarding appointment timing and service details
- Follow up with customers when needed to confirm appointments or gather information
- Ensure every customer interaction reflects the company’s commitment to dependable, respectful service

Scheduling & Dispatch Coordination

- Coordinate daily technician schedules
- Maintain an organized and efficient dispatch board
- Schedule service calls appropriately based on technician availability and job location
- Communicate schedule updates or changes with technicians and customers as needed

ServiceTitan Job Management

- Create and maintain accurate job records in ServiceTitan
- Ensure job notes and customer information are properly documented
- Keep job records organized and up to date
- Support technicians by ensuring necessary job information is captured and recorded

Technician Support

- Communicate with technicians to gather missing job information when needed
- Ensure technicians have the information required before arriving at a job
- Help keep communication flowing smoothly between the field and the office

What We’re Looking For We are looking for someone who takes pride in being reliable, organized, and skilled.

Strong candidates will typically demonstrate:

- Excellent communication and customer service skills
- Strong attention to detail and organization




- The ability to stay calm and professional in a fast-paced environment
- A proactive attitude toward solving problems and helping others
- A strong sense of responsibility for their work and follow-through

Preferred Experience The following experience is helpful but not required:

- Customer service or call coordination experience
- Scheduling or dispatch experience
- CRM or service software experience (ServiceTitan is a major asset)
- Experience working in trades or service-based industries

We are willing to train the right candidate who demonstrates strong communication skills, reliability, and a positive attitude.

What Success Looks Like

Success in this role means:

- Customers feel welcomed, heard, and supported
- Technicians receive clear and organized job information
- Schedules run smoothly throughout the day
- Job records remain accurate and organized
- Communication between the field and office stays explicit and professional

Why Join A to Z Electrical We are building a company where people take pride in their work and support each other as a team.

Our culture is built around:

Trusted Care

We build strong relationships with customers and teammates through clear communication, honesty, and dependable service.

Ownership Excellence

We take responsibility for our work, maintain high standards, and follow through on commitments.

Growth Mindset

We believe in learning, improving systems, and continually getting better at what we do.

Pay: $20.00-$30.00 per hour

Application question(s)

- Why do you think you are an excellent fit for this position?

Location:
- Saskatoon, SK (required)

Work Location: Hybrid remote in Saskatoon, SK

📌 Customer Experience Coordinator (Saskatoon)
🏢 A TO Z ELECTRICAL SERVICES
📍 Saskatoon