Customer Experience Specialist

Customer Service & Sales Support

Job Type: Full-time

Location: Edmonton, AB

Reports to: Senior Director, Business Development

Eden Textile is a trusted Canadian leader in textile manufacturing and supply, specializing in terry, linens, and premium amenities for hospitality and other industries. Established in 1946 and serving Canadians coast to coast ever since, we are headquartered in Edmonton, Alberta, with warehouses in Edmonton and Milton and representatives nationwide.

We are a growing company and are actively looking for an energetic individual to join our team and grow along with us. If you are an organized and detailed individual who wants to be part of this growing company, then we want to hear from you!

The Role

You are a first point of contact for Eden customers across the country, by phone, email, portal, and online chat. The job is a mix of inbound service and outbound follow-up. You resolve issues, support orders through the full sales process, and manage a well-organized client base to keep accounts active and growing. You will work independently and as part of a close team, and you report to the Senior Director, Business Development. This position works out of our Edmonton head office.

What You Will Do

· Answer inbound calls, emails, portal requests, and online chats, and either resolve the issue or coordinate with the right department to get it resolved.

· Support customers through the full sales process.

· Make outbound calls to assigned accounts to grow the customer base and log every customer interaction.

· Follow up on open quotes, leads,



campaign responses, and CRM opportunities.

· Offer solutions on backorders and follow up on abandoned carts, looping in the outside sales team on larger opportunities.

· Respond to and create helpdesk tickets, schedule pick-ups, review warehouse returns, and file and follow up on freight claims.

· Process transactional email orders and review online orders to maintain brand standards.

· Keep customer records accurate by merging duplicates, correcting account fields, and maintaining contact information.

· Help train and support fellow team members where needed.

What We Are Looking For

· 2 to 3 years' experience in a customer experience role.

· Skilled communication by phone, email, and online chat.

· Strong organizational skills, including multitasking and prioritization.

· Excellent time management.

· Reliability, trustworthiness, and a solid work ethic.

· Comfort with change and adaptability in a fast-paced workplace.

· A personable, friendly approach with clients and coworkers, and demonstrated leadership and teamwork.

Compensation

Competitive salary and benefits.

How to Apply

Apply through this posting with your resume and a short note about your customer experience background.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits

- Dental care
- Extended health care

Ability to commute/relocate:
- Edmonton, AB T5H 3P7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Customer Experience Specialist (Edmonton)
🏢 EDEN TEXTILE
📍 Edmonton