Be part of something powerful!

Are you excited by innovative technology such as high-quality Process Instruments, SCADA / Telemetry products, Variable Frequency Drives, and eco-friendly fuel cells for off-grid and backup power applications? We’ve got the perfect job for you.

At SFC Energy Ltd., we believe that clean energy and a digital future are essential to a sustainable economy. We connect world-leading, eco-friendly technologies into purpose-built solutions for industry. We study how and where they work best. We learn how to integrate, optimize and service them. That way, we know our clients get the right products, ready to work, every time.

We are looking for a Customer Experience Manager – Calgary, AB The Customer Experience Manager – North America will lead our Customer Experience team, supporting customers across Canada and the United States. This leadership role is responsible for delivering an outstanding customer experience throughout the entire order lifecycle while driving operational excellence and continuous improvement.

What We Expect?

- Technical Degree or Diploma in Business Administration, Engineering, Electronics, Instrumentation, or a related field.
- 5+ years of experience in Customer Experience, Customer Service, Inside Sales, or a similar role within a manufacturing or technical setting.
- 2–3 years of leadership or supervisory experience.
- Strong customer relationship management and communication skills.
- Excellent organizational and problem-solving abilities.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience working with ERP and CRM systems; Salesforce experience is considered an asset.
- Ability to manage multiple priorities in a fast-paced, collaborative environment.

Roles and Responsibilities:

- Lead and develop the Customer Experience team across North America.
- Oversee quotations,



order processing, order tracking, and customer communications.
- Ensure a high level of customer satisfaction through responsive and professional service.
- Collaborate with Sales, Engineering, Operations, and Finance to ensure seamless order execution.
- Support the sales team with quotations, proposals, customer follow-ups, and administrative activities.
- Monitor team performance and customer satisfaction metrics while identifying opportunities for continuous improvement.
- Act as the primary point of contact for customer-related escalations and ensure timely resolution.
- Drive process improvements that enhance customer experience and operational efficiency.
- Foster a collaborative, customer-focused, and high-performance team culture.

For more power: Our benefits

- Our core values drive us every day; and what we call SFC Spirit:
- Technology leadership
- The Customer comes first
- Shaping the future together with new ideas
- Sustainability through innovation
- We encourage freedom/independence, personal and professional growth
- Multidisciplinary team in a varied workplace
- Open door policy, active and helpful colleagues
- Training opportunities based on performance management
- Workplace culture programs and initiatives
- Company health and insurance package and factory-level training
- Strong employee culture

Equal Opportunity & Accessibility

We are committed to creating an inclusive, accessible, and diverse workplace. Accommodations are available upon request for candidates participating in any stage of the recruitment process, in accordance with applicable provincial accessibility legislation.

Apply now!

Did we spark your interest? Express your motivation and send your resume to [email protected]

Ensure the email subject line references: Customer Experience Manager.

We thank all interested applicants, however, only those under consideration will be contacted.

📌 Customer Experience Manager (Calgary)
🏢 SFC Energy North America
📍 Calgary