Become a Customer Retention Specialist at Alvéole, concentrating on maintaining recurring revenue through effective customer engagement strategies. This in-person role is pivotal in reducing cancellations. The selected candidate will work at Alvéole's Montreal HQ, where they will lead renewal discussions and problem-solve around client challenges.

Identifying customers who need support and implementing tailored solutions will be key. The role combines customer empathy with business acumen to influence successful outcomes and enrich client experience. Key Responsibilities:

- Lead all renewal and cancellation conversations
- Investigate cancellation reasons with clients
- Tailor Alvéole’s offerings to meet client expectations
- Negotiate versatile solutions, steering clear of discounts
- Collaborate internally to swiftly resolve issues Requirements:
- Minimum of 1 year in a customer-facing B2B role
- Experience in Account Management, Renewals, or similar
- Strong active listening and negotiation skills
- Fluent in English and French
- Ability to manage concurrent conversations effectively Enhance customer experiences and drive retention initiatives at Alvéole through dedicated service and innovative strategies.

📌 Customer Retention Specialist at Alvéole (Montreal)
🏢 Alvéole
📍 Montreal