Company Overview

Art Woods Office Supplies is a privately owned Canadian business with a long-standing history of serving the /Gatineau area for over 70 years. We provide a wide range of office supplies, furniture, promotional products, and e-procurement solutions, supported by a dedicated bilingual customer service team and account managers.

Customer Service & Accounts Receivable Representative (Bilingual) — Full-Time

Are you a people person who also has a knack for numbers and organization? We're looking for an enthusiastic, customer-oriented, bilingual Customer Service & Accounts Receivable Representative to join our team full time. If you enjoy variety in your day-to-day, take pride in keeping both customers and accounts in great shape, and want to grow with a company that values its people, we'd love to hear from you!

In this role, you'll be the friendly voice and helpful hand our customers rely on — answering phone lines, monitoring and responding to online chat, replying to email inquiries, and acting as the liaison between account representatives, customers, and suppliers. You'll also manage a portfolio of client accounts, handling collections, payment application, reconciliation, and everything in between to keep our accounts receivable running smoothly.

Our goal is simple: deliver excellent service and keep our customers and our books in great shape.

Requirements:

- Bilingual in French and English (written and oral) — must be strong in French.
- Strong computer skills, including Excel.
- High School Diploma.
- Strong interpersonal phone and customer service skills.
- The ability to multi-task, perform well under pressure, and work well as part of a team.
- Strong organizational skills and the ability to communicate effectively.




- Ability to work independently.
- Good understanding of accounting principles.
- 1 year of experience in a similar position is an asset.

Main Tasks:

Customer Service:

- Answering various client requests via phone calls, emails, and online chat.
- Completing product research to ensure both the client's and the company's requirements are met.
- Working with account managers to create new accounts and prepare/process quotes.
- Entering and processing orders.
- Working with suppliers and our internal team to ensure products arrive on time and customers are served efficiently and cost-effectively.

Accounts Receivable:

- Managing a portfolio of client accounts, including collection activities via phone and email.
- Applying payments and reconciling accounts.
- Sending monthly automated customer statements.
- Monitoring aging reports and prioritizing work based on days overdue and amounts outstanding.
- Processing credit card payments and other accounts receivable related tasks.
- Communicating effectively with Inside and Outside Sales Reps as well as the Finance Team.

We offer a competitive remuneration package, including participation in our Group Health Plan after a three-month probationary period, along with real advancement opportunities for the right candidate — this is a great place to build a career, not just take a job. If this sounds like you, we'd love to see your application!

Pay: From $41,600.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):
- Are you fluent (written and oral) in English & French

Language:
- English & French (required)

Work Location: In person

📌 Customer Service & Accounts Receivable Representative (Bilingual) (Ottawa)
🏢 Art Woods Office Supplies
📍 Ottawa