Job Summary

We are seeking a dynamic and proactive Customer Service Assistant/Coordinator to join our team! In this vital role, you will be the frontline ambassador for our clients, ensuring their needs are met with enthusiasm and professionalism. You will coordinate customer interactions, manage relationships, and support sales and marketing initiatives to enhance overall customer satisfaction.

Your energetic approach and excellent communication skills will drive positive experiences and foster long-term loyalty. This paid position offers an exciting opportunity to develop your skills in project management, account management, and customer relationship management within a fast-paced setting.

Duties

- Serve as the primary point of contact for customers, providing timely and accurate assistance via phone, email, or chat.
- Coordinate customer inquiries, complaints, and requests with efficiency and a positive attitude to ensure swift resolution.
- Manage customer accounts using CRM (Customer Relationship Management) systems such as Salesforce, maintaining detailed records of interactions.
- Support sales efforts by identifying customer needs, promoting relevant products or services, and assisting with onboarding processes.
- Collaborate with marketing teams to execute campaigns that improve customer engagement and retention.
- Analyze customer feedback and data to identify trends, opportunities for improvement,



and potential upselling strategies.
- Assist in project management tasks related to customer service initiatives, ensuring deadlines are met and objectives achieved.

Skills

- Strong communication skills with the ability to listen actively and convey information clearly.
- Proven experience in customer service roles within SaaS (Software as a Service) or financial services sectors is highly desirable.
- Excellent analysis skills to interpret data, customer feedback, and market trends effectively.
- Familiarity with CRM platforms such as Salesforce to track interactions and manage accounts efficiently.
- Knowledge of project management principles to coordinate multiple tasks seamlessly.
- Ability to build and maintain strong customer relationships through effective account management strategies.
- Understanding of marketing concepts to support promotional activities aimed at increasing customer engagement.

Join us in delivering exceptional service that makes a real difference! This role offers an engaging environment where your enthusiasm and expertise will help shape outstanding customer experiences while advancing your career in project coordination, account management, and beyond. Pay: $39.44-$56.71 per hour

Benefits

- Dental care
- Flexible schedule
- Life insurance
- Work from home

Work Location: In person

📌 Customer Service Assistant/ Coordinator (Leamington)
🏢 Gabriele Brandsource Home Furnishings
📍 Leamington