Lead a Team. Create Great Experiences. Make an Impact.

Are you a people-focused retail leader who loves creating an exceptional customer experience?

Pomme Natural Market is looking for an enthusiastic and experienced Customer Service Manager to lead our front-end team. This is an opportunity to make a meaningful impact: developing employees, improving the customer experience and helping create a positive, welcoming store where people enjoy working and shopping.

You’ll be a key member of the store’s management team and a visible leader on the sales floor. If you enjoy coaching people, solving problems and bringing positive energy to a quick-paced environment, we’d love to meet you.

Why You’ll Love Working at Pomme

At Pomme, we’re passionate about healthy living, exceptional service and supporting the communities we serve. We want our employees to feel valued, supported and excited to come to work.

We offer:

- A leadership role where your ideas and contributions matter.
- Opportunities for professional development and career advancement.
- Extended health and dental benefits.
- A generous employee discount.
- On-the-job training and ongoing support.
- Employee recognition and incentive programs.
- Staff events and workplace social initiatives.
- A welcoming team that cares about its customers, community and one another.

What You’ll Do As our Customer Service Manager, you’ll set the tone for the customer experience while supporting your team to do their best work.

You will:

- Lead, coach and motivate a team of Customer Service Supervisors and Cashiers.
- Create a positive, respectful and engaging department culture.
- Recruit, onboard and train new front-end employees.




- Help team members build confidence, develop their skills and grow within the company.
- Prepare schedules and ensure the department has the right coverage at the right times.
- Deliver warm, knowledgeable and efficient customer service.
- Step in to support customers and employees when questions or challenges arise.
- Oversee daily front-end operations, including opening, closing and checkout flow.
- Manage cash reconciliations, deposits, coin orders and till discrepancies.
- Maintain strong cash-control, security and loss-prevention practices.
- Monitor lineups and provide hands-on support during busy periods.
- Recognize great performance and provide clear, constructive coaching when needed.
- Work closely with the Store Manager, Assistant Store Manager and other department leaders.
- Bring energy and enthusiasm to store promotions, events and customer-loyalty initiatives.

You’ll Thrive in This Role If You

- Have previous leadership or management experience in retail, grocery, hospitality or another fast-paced customer-service environment.
- Genuinely enjoy helping customers and developing employees.
- Lead with warmth, accountability and a hands-on approach.
- Know how to keep a team organized, motivated and focused during busy periods.
- Have strong cash-handling, reconciliation and point-of-sale experience.




- Communicate clearly and handle difficult situations with professionalism.
- Are organized, dependable and comfortable balancing multiple priorities.
- Bring sound judgement, initiative and a solutions-focused mindset.
- Have an interest in natural, organic, local and health-focused products.
- Can work a flexible retail schedule, including mornings, evenings, weekends and statutory holidays as required.

Ready to Grow With Us? If you’re looking for more than your next retail job—and want a leadership opportunity where you can develop people, improve the customer experience and grow your career—we encourage you to apply.

Please send us your résumé. We look forward to learning more about you!

Pomme Natural Market is committed to creating a respectful, welcoming and inclusive workplace. Accommodations are available throughout the recruitment process upon request.

Job Type: Full-time, permanent, exempt.

Pay: $49,920.00-$54,080.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Application question(s):
- This position requires a flexible retail schedule. Please describe your availability, including mornings, evenings, weekends and statutory holidays.
- Why are you interested in working for Pomme?
- The salary range for this position is posted in the job advertisement. Are your salary expectations within this range?

Experience:
- Leadership: 1 year (required)

Language:
- English (required)

Work Location: In person

📌 Customer Service Manager (Port Coquitlam)
🏢 Pomme Natural Market
📍 Port Coquitlam