Job Title: Customer Service Representative - Auto Body Repair Shop

Location: Scarborough, ON

Company: FIX AUTO SCARBOROUGH TOWN CENTRE

About Us:

Fix Auto is a trusted name in the auto body repair industry, known for delivering top-quality collision repair services and exceptional customer care. Our team takes pride in helping our clients navigate the repair process with ease, ensuring their vehicles are restored to pre-accident condition. We are currently seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our growing team.

Key Responsibilities:

- Greet customers in person and over the phone with a professional and friendly attitude.
- Act as the first point of contact for customers, answering inquiries about services, appointments, and repair timelines.
- Prepare repair estimates, explain the repair process, and coordinate with insurance companies on claims.
- Schedule appointments, update work orders, and track repair progress to keep customers informed.
- Maintain accurate records, customer files, and job documentation in the management system.
- Process payments, issue receipts, and manage billing-related tasks.
- Work closely with technicians and the production team to ensure smooth communication between the shop and the customer.
- Resolve customer concerns in a timely and professional manner to ensure complete satisfaction.
- Assist with administrative tasks,



such as filing, data entry, and inventory coordination, as needed.

Qualifications & Skills:

- Previous experience in customer service, office administration, or a related role (automotive industry experience is an asset).
- Strong communication and interpersonal skills with the ability to provide exceptional customer care.
- Excellent organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment while maintaining professionalism.
- Proficiency with Microsoft Office (Word, Excel) and familiarity with shop management software (experience with Mitchell, CCC, or similar is an asset).
- Problem-solving abilities and a proactive approach to handling customer concerns.

Why Join Fix Auto?

- Competitive salary based on experience.
- Comprehensive training and support from an industry-leading brand.
- A friendly, team-oriented work workplace.
- Opportunities for career growth within the automotive repair industry.

How to Apply: If you have a passion for customer service and enjoy working in a collaborative environment, we’d love to hear from you! Please submit your resume and a brief cover letter outlining your experience.

Job Types: Full-time, Permanent, Part-time

Pay: $17.60-$26.62 per hour

Benefits

- Casual dress
- Flexible schedule
- On-site parking

Work Location: In person

📌 Customer Service Representative - Auto Body Repair (Fix Auto) (Scarborough)
🏢 Kanji Automotive
📍 Scarborough